Customer Business Manager

Employee Type:

Full time

Location:

AR Bentonville (A St.)

Job Type:

Field Sales

Job Posting Title:

Customer Business Manager

About Us: 

TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future.

Named one of America’s Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight – One Customer at a Time." Guided by our values—Own It, Commit to Excellence, Be Agile, Speak Up, and Better Together. We are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals.

What You Gain: 

• Competitive compensation and benefits program with no waiting period – you’re eligible from your first day!

• 401(k) program with 5% employer match and 100% vesting as soon as you enroll.

• Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days, parental leave and 11 company holidays (including two floating holidays).

• Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform – DevelopU – with more than 10,000 free courses to support you along the way.

• An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.

• Access to our wellness and employee assistance programs.

Job Description:

About the Role:

The Customer Business Manager (CBM) is accountable for overall customer performance vs. the Annual Operating Plan (AOP). This role will also be responsible for Engaging and Delighting the customer and delivering on customer-supplier scorecard metrics.

You’ll add value to this role by performing various functions including, but not limited to:

• Serve as the main TreeHouse point of contact for Walmart and Sam’s Club customer accounts, delivering communications and acting as first line of defense for customer issue resolution & managing internal resolution response
• Analyze Retail Link, Luminate, Madrid, and syndicated data and identify actions to drive positive business performance for TreeHouse and customer
• Accountable for accurate demand plan and inputs to business team, address gaps to Customer Annual Strategic Plan, influence customer annual plan in conjunction with Commercial Finance
• Utilize the Business Unit/Platform Annual Playbook to activate DIBS initiatives (Distribution, Innovation, Bids and Seasonal) & align to platform goals:
  • Proactively sell product portfolio by identifying assortment voids and white space opportunities where core capabilities and capacity exist
  • Customize corporate innovation inputs for Walmart and Sam’s Club customer accounts
  • Manage the process from start to end: product ideation, product cuttings, obtain commitment, launch project, product commercialization, product launch involving supply chain, analyze sales, maintain the necessary item productivity while achieving organizational profit goals, mitigate finished goods and packaging obsolescence during item transitions
  • Collect customer bid information, own bid kickoff meeting, develop bid delivery strategy, prepare for bid committee review, communicate outcome of bid back to TreeHouse and update forecast based on outcome
• Assist Acct. Lead to translate Business Unit Playbook into account plan to drive platform growth and in planning and executing Innovation Sessions and Joint Business Planning w/customer

Important Details:

• The position is full time and reports into the field sales office located in Bentonville, AR. We are in a hybrid sc