Staff Hardware Reliability Developer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

This position reports to: Manager, Hardware Reliability Engineering

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

What you get to do in this role:

As a Staff Hardware Reliability Developer you will be responsible for building hardware specific tools that scale systems through automation and evolve ServiceNow’s infrastructure by pushing for changes that improve reliability and ensure optimal performance of the hardware that powers ServiceNow’s Enterprise Cloud.

We work closely with our external hardware partners to develop and creative solutions that enable us to achieve our high level of reliability. As such, excellent communication skills with an appreciation for feedback are critical for success in this role.

In addition to automation development, you will be responsible for helping build our internal knowledge base by creating and maintaining documentation regarding all things hardware.

Qualifications

To be successful in this role you have:

• 6+ years of relevant work experience.
• Proven problem-solving skills
• Experience with Unix/Linux operating systems internals and administration (e.g., filesystems, storage volumes, devices, system calls, repos, etc.) or networking (e.g., TCP/IP, routing, network topologies and hardware)
• 3-5+ years of experience with enterprise-class server systems including remote access management devices and firmware management
• 3-5+ years of experience of shell scripting and Python, including programing against RESTful APIs
• Bachelor or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), or Computer Science (CS) or related field
• Ability to extrapolate patterns from datasets, and build reports that illustrate trends
• Excellent communication, conflict management, time management and interpersonal skills required
• Experience using the ServiceNow platform or ITIL Process and Change Management
• Experience with javascript/ServiceNow Platform a plus
• Experience writing continuous integration (CI) pipelines such as Github Actions, Gitlab CI, Circle CI etc.
• Experience working in or with operations teams to help develop solutions cross-team solutions
• Proficiency using version control systems such as Git, SVN, etc

GCS-23

For positions in the Seattle metro/Kirkland areas, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are