WAE - Business Process Development & Documentation Specialist

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Job Posting Title:

WAE - Business Process Development & Documentation Specialist

   

Position Type:

Wages as Earned (Fixed Term)

   

Department:

LSUAM AA - SA - ResLife - Finance and Human Resources (Sarah Ulkins (00009556))

   

Work Location:

Louise Garig Hall

   

Pay Grade:

Temporary

   

Job Description:

The Process Development & Documentation Manager is a newly established position within the LSU Department of Residential Life. This role exists because the department’s process library has not been comprehensively reviewed or updated in many years. Existing processes are written in outdated formats, contain references to roles and structures that no longer exist, and in many cases no longer reflect how work is actually done. At the same time, there are critical operational areas for which no documented process exists at all. The primary responsibility of this position is to perform a full process life cycle engagement across all four departmental units, identifying what exists, what needs to be retired, what needs to be rebuilt from scratch, and what needs to be created for the first time. The goal is a complete, current, accurate, and consistently formatted process library that reflects how the department actually operates today and can scale to support the addition of approximately 1,200 new residential beds anticipated for August 2027. This is not a technology or systems role. The focus is entirely on the craft of process development and documentation: conducting discovery, analyzing workflows, writing with precision and clarity, standardizing format and structure, engaging subject matter experts, and ensuring every process in the library is owned, accurate, and usable by the staff who need it.

40% Process Writing & Standardization: create well-written, clearly structured, consistently formatted process documentation that any trained staff member can follow without prior knowledge of how the process was historically performed. Develop a standard process document template that is applied uniformly across all four units and all process types. Develop decision trees for processes with multiple conditional paths or exception handling to reduce reliance on supervisor judgment for routine scenarios.

20% Process Discovery & Subject Matter Expert Engagement: Design and facilitate structured discovery sessions with directors, managers, and front line staff to surface how work is actually performed today. Use a consistent discovery framework for each session, including: scope definition, step-by-step walk through of the workflow, identification of decision points and exceptions, confirmation of responsible roles, and review of any handoffs between individuals or units. Conduct both individual interviews and group walkthroughs as appropriate to the complexity of the process and number of staff involved. Observe processes in action where possible,  particularly for high-volume operational workflows to validate verbal descriptions against actual practice.

20% Process Inventory & Audit: Collect all existing process documents from all four departmental units, regardless of format, age, or current relevance: paper-based, digital, informal, and embedded within other materials. Create a master inventory cataloging every document found, including its unit, subject, approximate age, current format, and initial assessment of relevance. Identify and log documents that exist in multiple versions to determine which version, if any, reflects current practice. 

5% Process Retirement & Lifecycle Management: Formally retire obsolete processes. Ensure retired documents are removed from active circulation and clearly marked as retired within the department’s filing system. Document the relationship between old and new versions explicitly. Assign a review frequency to every active process document based on its rate of change and operational criticality. Identify a process owner for every document. Build a forward-looking review calendar for the full process library. 

5% Validation, Review & Approval: Route documents through a structured review cycle, reconcile and incorporate feedback. Maintain a revision log for each document showing what changed between drafts and why, so the evolution of the process is traceable. Document final approval on every finalized document.

5% Staff Training & Process Adoption: Maintain an inventory