Senior Manager - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

• Drives the defined enterprise cloud product vision, strategy, roadmap, goals; develop requirements and evangelize to stakeholders and peers to gain alignment and engagement.
• Establishes the strategic approach for the management and monitoring of a product based on broad functional goals. Responsible for prioritization of features and capabilities.
• Reviews the identified technical problems and solutions delivered by the team. Accountable for accurate and timely identification of risks, issues and changes required for their products.
• Contributes to department strategy and goals. Leads in conducting research and analysis, understands the competitive landscape and the industry environment. Develops operational strategies as they relate to research and analysis. Develops highly complex recommendations for product enhancements for their respective products.
• Owning key stakeholder relationships across journey experience, compliance, engineering, program management and leadership team.
• Create product related awareness and marketing materials and evangelize the product and product strategy.
• Collaborate with Engineering, Operations, and product team members on a day-to-day basis to define and implement roadmaps for enterprise cloud.
• Collaborate with partner teams (Information Security for example) to understand the requirements and integrate into the roadmaps/sprints/releases.
• Establish feedback loop with customers to incorporate product enhancements to increase cloud platform services adoption.
• Be a promoter of the Cloud platform services to the American Express community and put continuous measures to increase Customer Net Promoter Score.

Minimum Qualifications:

• 10+ years of experience in Product Management driving cloud infrastructure services product delivery.
• BS in Computer Science or equivalent experience, MBA a plus.
• Experience building enterprise scale technical product requirements and delivery of private/public cloud services.
• Technical experience and good understanding in Kubernetes, Serverless, Databases, compute, network, storage, security, and observability tools in Azure.
• Understanding of application development ecosystem across several languages (Go, Python, etc.) and ability to drive the developer requirements across cloud product services.
• Understanding of Continuous Integration and Continuous Delivery tools integration with cloud services.
• Distill a complex set of requirements into defined deliverables.
• Explain complex concepts in a way that enables the team to understand what they are doing and why.
• Ability to think strategically and execute tactically.
• Strong communicator with results-driven attitude.
• Experience with agile methodology to drive software development and delivery.
• Competent in using data-driven processes/tools for decision making