Manager Quality Assurance Analysis (WITS)

Requisition ID: 19309

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

 

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

 

Summary

The IT QA Manager role is responsible for leading a team of Quality Analysts and Test Automation Developers to deliver high-quality software solutions aligned with organizational goals. This position oversees test planning, automation strategy, and cross-functional testing efforts, while driving continuous improvement and innovation in QA practices. Responsibilities include managing resources, fostering a culture of psychological safety and growth, and ensuring quality is embedded throughout the software development lifecycle. The role requires strong leadership, technical expertise, and the ability to collaborate effectively across business and technical teams.

What You'll Do

• Coordinate system integration testing (SIT) and user acceptance testing (UAT) and support production releases to ensure successful deployments.
• Communicate QA status, risks, and issues to senior leadership and project stakeholders.
• Develop and maintain QA strategies, automation frameworks, standards, and best practices to ensure consistent delivery of high-quality IT solutions.
• Lead cross-functional testing efforts, including end-to-end system testing, data validation, and business rule verification.
• Oversee the planning, design, and execution of test plans, test cases, and test scripts for software applications and IT systems.
• Manage team resources, including capacity planning, staffing, and sourcing.
• Achieve strategic goals by empowering others and aligning QA efforts with business priorities.
• Lead and mentor Quality Analysts and Test Automation Developers, cultivating a growth mindset and a passion for innovation.
• Build and maintain strong relationships with cross-functional partners and stakeholders to ensure quality is embedded throughout the software development lifecycle.
• Oversee the strategic direction of test automation initiatives to ensure scalable, efficient, and high-quality testing practices across projects.
• Foster a culture of trust and openness that encourages team members to express ideas, ask questions, and learn from mistakes.
• Stay current with emerging trends in quality assurance, software testing, and IT governance, applying relevant innovations to improve team performance.

What It Takes To Succeed

• Proven experience working in Agile environments, collaborating closely with cross-functional