Principal Product Manager, Product Platform (f/m/d)*

YOUR MISSION:

As a Principal Product Manager, Product Platform, you will lead the strategic development and execution of Parloa's product platform, ensuring it delivers scalability, efficiency, and innovation across our product ecosystem. This is a pivotal role, requiring a balance of visionary thinking and operational excellence to build a platform that empowers teams, accelerates time-to-market, and drives measurable business impact.

You will work cross-functionally with engineering, design, and commercial teams to deliver a modular, integrated platform that enhances product innovation, reduces complexity, and creates exceptional internal and external user experiences.

 

IN THIS ROLE YOU WILL:

• Define and Drive Platform Strategy: Develop a clear, actionable product platform vision and roadmap, aligning with company objectives and market opportunities.
• Build for Scalability and Modularity: Ensure the platform is built with flexibility and integration capabilities, using industry best practices for APIs, SDKs, and modular design.
• Champion Process Excellence: Lead the creation of streamlined processes for feature requests, prioritization, and delivery, aligning with Parloa's operating model and product standards.
• Collaborate Across Functions: Partner with engineering, design, and commercial teams to prioritize features based on strategic fit, technical feasibility, and business impact.
• Elevate Decision-Making with Data: Implement robust analytics and observability tools to measure platform performance, prioritize features, and refine strategies.
• Foster Customer-Centric Development: Align platform goals with customer and market needs to ensure relevance and impact across our ecosystem.

 

WHAT YOU BRING TO THE TABLE:

• Proven Experience: 10+ years of experience in product management, solution architecture, technical consulting, CTO/CPO role, including 3+ years managing platform or infrastructure products.
• Technical Expertise: Strong understanding of platform architecture, APIs, SDKs, modular design principles, and integration strategies.
• Customer-Centric Mindset: Deep experience translating customer needs into scalable platform solutions.
• Analytical Rigor: Proficiency in data analytics tools (e.g., SQL) and using data to inform decisions and measure impact.
• Leadership: Demonstrated ability to lead cross-functional teams and influence without authority.
• Strategic Vision: Proven track record of defining long-term product strategies and aligning stakeholders around a shared vision.
• Communication Skills: Exceptional ability to articulate complex concepts clearly and effectively to technical and non-technical audiences.
• Values-Driven Leadership: Embodies Parloa’s values of customer centricity, ambition, speed, excellence, unity, and positivity in all interactions.

WHAT'S IN IT FOR YOU?

• Be part of a dynamic, driven team of over 20 nationalities with flat hierarchies and a collaborative company culture.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health and other benefits
• Hybrid work environment. 
• Attractive compensation package with equity options.
• Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
• Flexible working hours, 28 vacation days, and workation opportunities.
• Regular team events, game nights, and other social activities.
• Be part of a once-in-a-lifetime opportunity to revolutionize customer communication with Conversational AI.
• A beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals, and drinks.
• Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.

 

Your recruiting process at Parloa:

Recruiter video call → Peer Interview → Case Study → 360° product interview(s) → Founder interview

 

 

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural lan