Senior UX Research Manager

Company Description

Merkle is a global performance marketing agency with a 32-year track record of helping the best brands in the world create personalised experiences at every stage of the customer life cycle. Some of their esteemed brand relationships include Citibank, EmblemHealth, Dell, AARP, AT&T, Target, L’Oréal, Universal Orlando Resorts and the American Cancer Society.

You will report to the Sr. Manager and the VP of Research Advisory.

We support hybrid work and you will be expected to work 30% of your time in the Seattle office

Job Description

Execution

· You will work with a tech client (one of the Big Four).  This role will work within their client teams to focus on their UX business needs.

· You will lead independent rapid research projects with fast turnarounds. The research will be more foundational on consumer facing products.

· You will research user groups, audit websites, test prototypes, and educate clients in user research best practices.

· You will design protocols and conduct user research including, but not limited to, in-depth interviews, remote unmoderated studies, diary studies, and translating them into reporting of high quality, actionable insights, next steps, and opportunities for growth

· You will be planning and conducting user research, usability testing, and heuristic analysis with special attention to accessibility and inclusive research practices

Client

· You will plan, conduct, measure, and analyze user research, partnering closely with researchers, design, project management, engineering, and other cross-functional partners.

· You will proactively engage early in planning phase of a research study (when possible), and proactively partner with Cross Functional partners to get necessary awareness.

· You will Communicate research insights to stakeholders and team members through oral and written reports.

· You will understand and incorporate complex technical and business requirements into research.

· You will collaborate with the UX Researcher to develop timelines and requirements for study recruitment and participation

· You will support ongoing UX research logistics, including organizing research sessions, taking notes during study sessions

· You will assist UXR with study analysis and synthesis, as well as build research reports (creating highlight videos, slide decks, etc.).

· You will plan, observe, and moderate usability testing sessions, concept validation, rapid iterative research, and interviews

· You will analyze and interpret data to generate insights and recommendations into compelling reports

People

· You will partner with project managers, sales team, and CSMs to provide the best outcome for our customers and their consumers

· You will be a strong teammate and mentor to other User researchers

· You will work with onsite and offshore team to structure solutions based on research tools and techniques.

Qualifications

·  (ideal) Master’s in Human-Computer Interactions, Human Factors, User Research, or Psychology

· Certifications: (ideal) Human-Computer Interactions, Human Factors, User Research, or Psychology

· 2-5 years of experience working in research consulting and professional services

· Experience being in customer-facing roles in enterprise-level organizations, working with digital agency, and/or consulting conducting hands-on user research

· Experience in pre-sales and building knowledge management on a user research practice a plus

· 2-5 years of relevant experience consulting in the user research space using research techniques and methodologies

· 2+ years of experience developing approaches for complex user research problem

Additional Information

What you get:

• Generous paid holiday schedule
• Opportunity to get experience with a variety of leading brands
• Agile work environment, in office, remote or hybrid based on location and preferences
• Comprehensive healthcare plans
• 401(k) with employer match
• Flexible time-off
• 16 weeks paid parental leave

The anticipated salary range for this position is $68,000-$106,000. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit