Bilingual Receptionist

Internal Job Title: Bilingual Receptionist

Job Type: Permanent, Full-Time

Job Location: 145 Richmond Road, Ottawa ON

Work Model: On-site

Position Summary

As the Receptionist at our 18 Auriga Drive location, you will be the first point of contact for employees, executives, customers and other visitors to CBN. Your responsibilities will encompass a wide range of administrative and customer service tasks aimed at ensuring a smooth and welcoming experience for employees, clients, and guests. In this role you will also provide periodic bilingual customer support for our BUMP business unit (digital raffle solutions) during high call volume periods.

What We Can Offer You

• Compensation: We seek long term relationships with our employees and recognize and reward them with a competitive total compensation package that includes:
  • An industry leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees,
  • Best-in-class health, medical and life insurance benefits;
  • Access to virtual and telehealth services and apps; and
  • Very progressive fertility, adoption and surrogacy benefits to support all definitions of family.

• Career: As a knowledge-based organization we will provide you with a wealth of learning opportunities and challenging work that will grow your knowledge, skills and abilities. At CBN, we encourage and empower our employees to chart their own career path, putting you in control of your future.

• Culture: Personal character is the foundation of our culture. CBN’s 7 Core Principles shape and guide our behaviours and underpin the sense of community you will experience at CBN. Equity, diversity and inclusivity are important to us as an organization, and we are committed to fostering and developing a work environment where every employee is treated with dignity and respect.

What You Will Do

• Front Desk Management
  • Greet visitors, direct them to the appropriate locations, and answer basic inquiries.
  • Issue visitor badges and maintain a visitor log to ensure security protocols are followed.
  • Ensure the reception area is tidy, organized and professional in appearance at all times.
• Communications
  • Handle incoming calls and direct them to the appropriate individual or department, take accurate messages when necessary and relay the information in a timely manner.
  • Provide information about the company and any relevant policies and procedures in a clear and professional manner.
• Administrative Support
  • Perform various clerical duties, including scheduling appointments, managing conference room bookings, and coordinating catering for on-site meetings and events.
  • Manage incoming and outgoing mail and packages, including signing for deliveries and ensuring they reach the correct recipients.
  • Manage inventories of common room consumables (e.g. snacks, coffee pods, etc.).
• Additional Support
  • Provide periodic bilingual customer service support (managing customer inquiries) for CBN’s BUMP business unit.
• Various other duties and responsibilities.

Qualifications

Knowledge and Experience

• College diploma in administration or an equivalent combination of education and relevant work experience
• 1 year of reception or other administrative support experience