Customer Success Manager

We Speak Safety and Efficiency:  

In September of 2024, Bestpass, Fleetworthy, ExpressTruckTax and Drivewyze rebranded as Fleetworthy. This rebrand reflects our ongoing mission to simplify fleet safety, compliance, and toll management under one unified brand.

Fleetworthy is revolutionizing road safety and fleet management with a command center for safety, compliance, and efficiency. Our connected suite provides real-time insights and control, enabling customers to maximize efficiency, reduce risk, and save money.

With technology that unifies safety, compliance, toll management, weigh station bypass, and more, Fleetworthy empowers organizations to perform at their best. We simplify operations to ensure every vehicle and driver is not just compliant, but beyond compliant.  Supporting millions of drivers and vehicles, Fleetworthy is leading a new era in road safety and fleet technology.   

At Fleetworthy, you’re in the driver’s seat! 

Road Map: 

The Customer Success Manager is an individual contributor in the Customer Experience organization, focused on creating a high-quality customer experience and ensuring customers recognize the greatest value possible from the Fleetworthy program. This role requires strong customer-facing experience with the ability to address complex issues and/or facilitate company resources to work on behalf of the customer to drive resolution.  

 What Your Ride Will Look Like: 

• Develops trusted advisor relationships with key accounts and customer stakeholders. 
• Resolves, escalates, and manages the resolution of challenging client requests and/or complex account demands. 
• Assesses customer needs, identifies customer requirements, and develops cohesive plans that improve the customer’s adoption of the Fleetworthy program to the mutual benefit of the customer and Fleetworthy. 
• Evaluates client data such as revenue, violation, bypass and toll usage, to prepare relevant and accurate reports and implement action plans as needed. 
• Schedules and prepares regularly occurring customer reviews to set objectives, provide recommendations for program optimization and identify shortfalls in customer engagement. 
• Continually seeks and communicates improvements to enhance customer satisfaction. 
• Collaborates with the marketing and sales departments to brainstorm new campaigns and obtain Customer Reviews. 
• Solicits customer feedback to inform new concepts for products/services; collaborate with the sales team to find new opportunities for account growth. 
• Ensures attainment of both performance and activity-based goals on a quarterly basis and proactively engage resources available to achieve them.  

Requirements 

• Bachelor's degree in Business, Communications or a related field
• 2+ years in Customer Success, Account Management or in a similar client-facing role
• Strong written and verbal communication and presentation skills
• Proficient in Microsoft Excel, PowerPoint and Word
• Excellent problem solving and relationship building skills
• Comfortable working both autonomously and cross-functionally (product, sales, support, marketing) to solve client issues
• Familiarity with CRM systems like Salesforce, Planhat or Gainsight preferred
• Previous experience in the transportation industry is a plus, but not required 

 Fuel Gauge: Base $60,000 - $70,000 USD per year + Bonus

What Drives Us to Work Every Day: 

• We pride ourselves on making a difference, for our employees, clients, and their businesses.
• We accept team members for who they are and what they bring to the table. 
• We are proud to build all our relationships based on transparency and trust. 
• We are a team of energetic and curious individuals passionate about the work we do every day! 

 Our Core Values – We are 1TEAM