Enterprise Customer Success Manager

Kevel is a remote-first company that values collaboration, innovation, and transparency. As an Enterprise Customer Success Manager, you’ll work closely with some of the world’s largest and most innovative retail media companies, helping them achieve their goals while driving their success and renewed business. We foster an inclusive environment where team members are empowered to grow, make an impact, and bring their unique perspectives to work every day. Kevel enables our customers to build innovative and relevant advertising and content experiences quickly and easily.

JOB OVERVIEW:

Our Enterprise Customer Success Managers own our customer relationships, acting as trusted advisors to provide both strategic guidance and coordination of technical solutions in collaboration with internal teams. They work closely with enterprise clients to align Kevel’s platform capabilities with their business objectives, ensuring adoption, retention, and growth. As our team grows, we are looking for an Enterprise Customer Success Manager to lead the relationship with some of our largest and most strategic customers. 

This role requires a deep understanding of customer goals, the ability to translate complex ad tech and retail media concepts into actionable strategies, and the leadership to advocate for customer needs within our organization. The ideal candidate will excel at driving business reviews, identifying opportunities for expansion, and fostering partnerships that result in measurable success for both our customers and Kevel.

LOCATION: Remote - Germany. This position is 100% remote. Applicants located anywhere within Germany are encouraged to apply. Applicants must be legally eligible to work in Germany.

PAY TRANSPARENCY: Kevel uses external, third-party market data to determine compensation for all open positions. Our compensation philosophy is based on the candidate’s specific working location and experience level. This means that we will take a no negotiation approach in our recruitment and offer processes. We believe this is an important step in living our value of embracing diversity while underlining our commitment to fair, equitable and inclusive pay practices.

The pay range for this position is between €85,000 - €100,000 annual compensation. This position is not eligible for a bonus. An exact offer for this position will be determined based on the candidate's working location and experience level, in relation to our existing team.

All compensation packages include the additional benefits as described in the 'Why you'll love working with us' section below. We also have a transparent ‘Total Rewards Philosophy’ we’d be happy to share with you which describes our overall approach to compensation and benefits in full detail! Our recruitment team can share more about this with you in an initial phone interview and will be happy to answer any questions you have related to compensation at Kevel! 

WHAT YOU'LL ACCOMPLISH:

• Build and nurture long-term relationships with executives at our Enterprise companies, acting as their trusted advisor and primary point of contact.
• Drive customer success by deeply understanding their business objectives, challenges, and goals, and aligning Kevel’s platform capabilities to meet their needs.
• Manage and own the customer relationship for ~15+ Enterprise accounts, ensuring their satisfaction, adoption, and growth.
• Gain customer trust by developing expertise in Kevel’s products, the customer’s integration, and their broader ad tech and retail media strategies.
• Partner closely with Solutions Architects to ensure the seamless onboarding and implementation of new customers, setting them up for long-term success.
• Proactively identify opportunities for expansion, optimization, and potential risks, collaborating with Account Executives and Solutions Architects to develop tailored growth and retention plans.
• Lead strategic business reviews and performance discussions with executive stakeholders, delivering insights and recommendations to maximize the value of their ad programs.
• Act as the voice of the customer to Kevel’s Product and Engineering teams, advocating for solutions to address customer pain poin