Customer Relationship Manager - New Berlin, WI

Overview

CableMaster, a GCG Company, supports OEM customers by developing custom wire and cable solutions that are built, tested, and delivered to meet specific application requirements. Many of these programs begin with a need—not a defined product—requiring close collaboration to move from concept through production.

 

As our Customer Relationship Manager, you will play a central role in helping move these opportunities forward. You’ll work directly with customers to understand their applications, challenges, and requirements, then coordinate internally with engineering, procurement, and production teams to translate those needs into manufacturable solutions.

 

This role goes beyond traditional account management. You will help develop new OEM opportunities, maintain momentum across longer project timelines, and ensure alignment between customer expectations and internal execution. Success in this position comes from staying organized, following through on details, and keeping communication clear across all parties involved.

 

This is an on-site role based in New Berlin, WI, working closely with our sales,  manufacturing, and operations teams.

What You’ll Do

Program & Project Coordination

• Support OEM customer programs from early-stage opportunity through quotation, design-in, launch, and ongoing production

• Maintain project timelines, milestones, and follow-up actions to keep work progressing

• Track progress, identify risks or delays, and coordinate next steps across teams

• Help maintain continuity across longer-cycle opportunities and evolving requirements

Customer Account Support

• Serve as a primary point of contact for assigned OEM accounts and program activity

• Build strong working relationships through responsiveness, follow-through, and clear communication

• Provide updates on timelines, project status, and requirements

• Help ensure a high level of customer satisfaction throughout each phase of the program

Commercial & Quotation Support

• Assist in progressing opportunities from initial inquiry through quoting, approval, and launch readiness

• Coordinate with sales and internal teams to align on customer needs, pricing, and timing

• Support quoting activity and related follow-up

• Help manage changes, updates, and ongoing communication tied to active programs

Cross-Functional Collaboration

• Partner with engineering, procurement, operations, supply chain, customer service, and quality teams

• Help facilitate communication between internal teams and customers

• Participate in project discussions, status updates, and follow-ups

• Escalate issues as needed and support resolution efforts

Communication & Administration

• Maintain organized project documentation, timelines, and communication records

• Provide clear updates on project status, open items, and next steps

• Utilize ERP, CRM, and Excel to track activity and support reporting

• Assist with internal updates and customer-facing communication as needed

What You’ll Bring

• 5+ years of experience in project coordination, account management, or customer-facing roles within a manufacturing, industrial, or OEM environment

• Ability to manage multiple priorities and maintain organization across longer-cycle customer programs

• Strong communication skills and comfort working with both customers and internal teams

• Solid problem-solving skills and attention to detail

• Experience working cross-functionally in a fast-paced environment

• Proficiency with Microsoft Office (Excel, Word, Outlook)

• Familiarity with ERP systems, CRM platforms, or project tracking tools

Preferred

• Experience in wire and cable, custom assemblies, or related industries

• Exposure to OEM programs, design-in opportunities, and product launches

• Technical aptitude and ability to understand product specifications and applications

What We Offer

• Competitive annual salary of $70,000 to $80,000 dependent on experience and annual bonus opportunity
• Comprehensive benefits package including medical, dental, vision, and life insurance coverage for eligible employees
• Multiple medical plan options, including HSA-eligible plans, with coverage for preventive care services