Network Engineer - Client Connections

Company Description

Formed in 2017 by the combination of Misys and D+H, we provide the broadest portfolio of financial services software in the world today—spanning retail banking, transaction banking, lending, capital markets and treasury.

Our solutions enable customers to deploy mission critical technology on premises or in the cloud. With our scale and geographical reach we drive valued solutions and opportunity for customers regardless of size or geography. Through our open, secure, and reliable solutions, we empower customers to accelerate growth, optimize cost, mitigate risk and continually evolve to meet their changing needs.

A Truly global organization with offices in 42 countries worldwide, with an employee base of approximately 10,000 employees.  We work with 9,000 customers, including 48 of the top 50 banks globally. Through our software, we’re constantly stretching boundaries to do more for our customers. We are proud to be an organization where our vision, values and cultural beliefs are not just shared, but are lived by our people globally and where recognition is part of each and every day.

Job Description

Be part of a team that is responsible for installing, configuring, maintaining, and supporting all data communications and networking hardware for our customers and partners to connect to  Finastra's financial infrastructure and applications.  You will need to be well versed in Cisco routing, have a solid understanding of firewalls, and various network monitoring software. 

Key Responsibilities: 

• Install, configure, monitor and manage all network and data communications equipment 

• Provide ongoing monitoring of all networks and data communications facilities using approved network management tools and including monitoring access to Telecommunication carriers and managing the connection equipment 

• Responsible for internet access including installing, configuring, maintaining routers and firewalls, configuring routing protocols, and monitoring performance of the same 

• Troubleshoot all network problems; open issues in the Problem and Change Management databases, record resolution; provide tier 2 support; ensure all issues are resolved as per published service levels or escalate as necessary 

• Provide maintenance to equipment as required 

• Maintain all technical configuration documents and review/update processes and procedures and maintain appropriate documentation 

• Provide weekly updates of work activity to the Manager, Client Connections 

• Participate on project teams working with all Infrastructure teams or Network Engineers/Architects; take high level plans developed by engineers/architects and develop a detailed plan broken down by task for implementation 

• Work with internal and external customers to convert requirements into actionable change requests for implementation 

• Occasional On call 24 duties; on occasion will have to be at the office outside of normal working hours; occasional travel may be necessary 

• Develop and keep current a personal professional education plan with the assistance of your supervisor/manager 

Qualifications

Technical Skills 

• Functional knowledge of networking and data communication fundamentals including Ethernet, IPSEC Site to Site VPN, and routing protocols with a focus on BGP 

• Functional knowledge of internetworking standards 

• Functional knowledge of network management/monitoring tools like NetBrain & SolarWinds 

• Knowledge of the OSI protocol model 

• SD-WAN knowledge 

• Experience with public cloud and understanding of cloud networking principals is a plus 
  
   

  Competencies 

• University degree or college diploma in computer studies or equivalent experience 

• Cisco certification a bonus 

• 4+ years hands on experience 

• Functional planning ability 

• Functional problem solving/troubleshooting abilities 

• Technical oral and written communication skills 

• Functional customer relations skills 

• Functional organizational skills 

• Functional interpersonal relations 

• Ability to work well in a project team environment 

• Either NetBrain or Python/Java/scripting skillsets a plus 

• Adaptability / flexibility 

• Knowledge of Microsoft Office products