Associate, Field Deployment Operations - East Coast

ABOUT US

At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We’re building the future of in-store experience where every product and every person can be precisely located in real time.

Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world’s largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences.

We’re a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond!

ABOUT THE JOB

The Deployment Associate at Radar plays a critical role in the successful deployment of RADAR technology in retail stores. The successful candidate will possess a combination of technical skills, attention to detail, and the ability to work effectively in a team. The Deployment Associate will assist in the management of technology installations, working closely with the Deployment Manager and other team members to ensure high-quality installations. This role is integral to maintaining the efficiency and effectiveness of Radar’s deployment operations. 

Responsibilities: 

Deployment Operations : 

• Project Execution: Collaborate with the Deployment Manager, as well as Operations and Support teams, to ensure efficient implementation of deployment plans. 
• Coordination: Communicate with team members to ensure everyone is aligned on project tasks, timelines, and deliverables.  
• Feedback Loop: Provide input and feedback on deployment procedures to improve the performance of internal teams and integrator partners. 
• Documentation: Contribute to documenting the procedures and guidelines, and assist with revisions and improvements of documentation. 

Quality Assurance: 

• Conduct Checks: Perform quality checks on installations to confirm they meet Radar’s standards. 
• Document Findings: Keep detailed records of installation processes and any issues encountered to facilitate future improvements. 
• Process Adherence: Ensure all deployment activities follow established procedures and guidelines. 

In your first 30 days, you will:

• Review and digest training materials to understand the RADAR business model and our core values 
• Dive into videos and seminars to gain a better understanding of RADAR’s technology
• Visit RADAR offices to meet with team members and engage in debugging common issues 
• Learn about customer support structure
• Learn best practices and ticket-handling processes
• Develop a comprehensive understanding of RADAR support and Helpdesk protocols by reviewing runbooks and how-to guides
• Meet with strategic team members
• Review all processes including escalations, maintenance dispatches and operations

Communication: 

• Stakeholder Interaction: Communicate effectively with internal teams, customers, and external partners to provide updates on deployment status. 
• Reporting: Report any challenges or delays to the Deployment Manager promptly to ensure timely resolution. 
• Documentation: Maintain accurate documentation of installation processes, issues, and solutions. 

Training and Development: 

• Participate in Training: Engage in training sessions to gain a deeper understanding of RADAR technology and deployment procedures. 
• Skill Development: Continuously develop technical skills through hands-on experience and training. 
• Knowledge Sharing: Assist in training new Deployment Associates, Integrator partners, and other team members involved in the deployment process by sharing knowledge and best practices. 

Safety and Compliance: 

• Follow Safety Protocols: Adhere to all safety standards and protocols during installations to ensure a safe working environment. 
• Compliance Checks: Ensure all installations comply with company policies and regulatory requirements. 
• Incident Reporting: Report