Senior Director, Revenue Operations - Customer Acquisition

Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country.

Experity offers the following:

• Benefits – Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
• Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
• Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
• Flexibility – Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
• Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
• Career Development – Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
• Team Building – We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.
• Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

Hybrid workforce:

Experity offers Team Members the opportunity to work remotely or in an office. While this position allows remote work, we require Team Members to live within a commutable distance from one of our locations to ensure you are available to come into the office as needed.

 

Job Summary: 

Revenue Operations drives revenue growth and efficiency by optimizing GTM systems and guiding GTM strategy with data. The Senior Director, Revenue Operations – Acquisition owns Marketing Operations, Sales Operations, and Deal Desk, unifying the operations functions that support new business growth. This role drives revenue growth by closing execution gaps, eliminating process friction, and building stable scalable systems that empower GTM to operate with autonomy and clarity.

Our organization is evolving from a reactive, service-oriented model to a proactive, programmatic one. We believe scalable revenue comes from strong systems and empowered people. This leader will be expected to challenge legacy practices, bridge siloed teams, and champion the use of AI and automation to maximize GTM performance.

This is a strategic leadership role with direct impact on pipeline acceleration and new revenue capture. It requires strong stakeholder alignment, systems thinking, and a demonstrated ability to execute on a roadmap. The role requires a keen interest in emerging technology and a passion for driving revenue growth.

Responsibilities:

• Lead and unify Marketing Operations, Sales Operations, and Deal Desk into a cohesive, high-performance growth function.
• Translate GTM strategy into scalable, tech-forward systems that close execution gaps, eliminate friction, and support autonomous execution.
• Partner with Enablement, Marketing, Sales, Finance, and Legal to deliver seamless GTM execution for campaigns and product launches.
• Own and execute on the roadmap for Growth Operations, ensuring alignment across GTM leadership and measurable impact on pipeline and revenue velocity.
• Oversee contract operations and approval processes with a strong emphasis on speed, self-service, and scalability—not manual gatekeeping.
• Champion the use of AI and intelligent automation to replace manual workflows, reduce operational drag, and increase revenue efficiency.
• Own and operate GTM mechanisms to drive clarity and accountability.
• Develop a high-performing team with a bias for action, clear ownership, and an ability to drive outcomes through systems—not tickets.
• Other duties as assigned.