University of Colorado Anschutz Medical Campus

School of Medicine | Department of Psychiatry | Addiction Research & Treatment Services (ARTS) | AOP

Job Title: Patient Intake Professional (Intermediate – Senior Level)

Position: #00708991 – Requisition: #37882

Job Summary:

The Addiction Research and Treatment Services (ARTS) Adult Outpatient Program (AOP) at the University of Colorado Anschutz Medical Campus has an open position for a full-time University Staff (exempt) Patient Intake Professional. The ARTS Adult Outpatient Program is within the Department of Psychiatry in the School of Medicine, with clinic locations in Denver, Aurora, and Arvada as well as a Medication Mobile Unit (MMU). ARTS Adult Outpatient clinics provide drug and alcohol assessment, psychosocial and pharmacological treatment for adults. Programs in various clinic locations include traditional outpatient, intensive outpatient and may contain specialty services for clients referred by the criminal justice system, county departments of human services, and services for pregnant women, or gender responsive services.

This position manages the intake processes for all new and returning patients entering Substance Use Disorder treatment and addictions recovery with the ARTS Adult Outpatient Program and the ARTS Medication Mobile Unit (MMU). The person in this role will possess professional knowledge of, and effectively apply, Health Insurance Portability and Accountability Act (HIPAA) and CFR42 Part II regulations to ensure patient data privacy and confidentiality are maintained. This position must effectively manage, complete or delegate multiple tasks and assignments, and resolve any obstacles or challenges in a timely, efficient manner.

This is a full-time position and the person in this role is expected to work typical working hours of Monday – Friday, 5:15am-1:45pm or 8:15am-4:45pm. Working hours may shift or vary depending on agency needs.

Key Responsibilities:

• Manage and ensure the efficient and smooth daily functionality of the ARTS AOP Intake Department.

• Delegate and assign patient intakes, treatment modalities, and other substance use disorder (SUD) and/or Medication Assisted Treatment (MAT) modalities and customize assignments according to AOP clinicians’ specializations or focus areas for providing treatment.

• Manage, create, and maintain multiple patient information databases and spreadsheets accurately, efficiently, and in a timely manner.

• Provide customized referrals of appropriate SUD treatment and/or MAT services that are customized to each patient entering treatment.

• Manage and maintain productive professional relationships with ARTS-internal partners and external agencies or organizations, and ensure that patients’ past and present financial, fee payment and/or back fees data are entered into electronic patient health information records at point of intake, and throughout the patients’ treatment(s) received from ARTS.

• Conduct outreach activities to engage patients in SUD treatment and/or MAT services.

• Ensure all patient data relating to AOP Intake Department functions (for example, PHI or other HIPAA-protected patient data) are accurate, comprehensive, and kept up to date with the most recent data available.

• Provide regular instruction, resources, and professional development opportunities to AOP staff members for intake procedures and rules so that new, restarting and returning patients may enter SUD as quickly and smoothly as possible.

• Analyze existing intake procedur