Operations Manager

iHeartMedia

                                                                             

Current employees and contingent workers click here to apply and search by the Job Posting Title.

                                                                             

The audio revolution is here – and iHeart is leading it!  iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service.  In fact, we have:

• More #1 rated markets than the next two largest radio companies combined;

• We’re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;

• iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;

• We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;

• iHeartRadio is the #1 streaming radio digital service in America;

• Our social media footprint is 7 times larger than the next largest audio service; and

• We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale.  As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option. 

Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity.  Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

Only one company in America has the #1 position in everything audio: iHeartMedia!

If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway.  At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

                                                                             

What We Need:

The Business Operations team at Unified is responsible for managing Unified’s internal order management system, which includes the end to end campaign workflow. The Operations Manager will be responsible for partnering with the Advertising Operations teams to identify, design and oversee the implementation of key workflow enhancements to support the growing business. This includes new features, enhancements to existing features, resolving system defects, etc. The Operations Manager, in partnership with business stakeholders, will be responsible for partnering with the technical team to communicate the business needs via detailed requirements document and supporting materials like workflow diagrams, mockups, solution design and testing. After the item has been released into production, the Operations Manager will ensure that all relevant process collateral is up to date and the changes have been socialized to the broader stakeholder group. The Operations Manager will also be responsible for soliciting feedback from the stakeholder group to confirm satisfaction.

                                                                             

What You'll Do:

•  Interface directly with key business stakeholders to understand and document day to day operations, critical business processes and pain points. 

• Lead discovery and feedback sessions with stakeholders with a focus on continuously improving day to day operations.

• Transform business requirements into technical design conversations with technical teams, test changes and approve for release into p