Senior Director, Learning Strategies and Solutions

Company Description

Scaled Agile, Inc., (SAI) helps enterprises thrive in a world of change with SAFe, the most trusted system for learning and practicing agile ways of working. Together, SAFe Studio and SAFe’s proven framework provide everything individuals and teams need to link evolving strategy and execution. SAFe works by building a culture of resiliency that engages employees and focuses on customers so organizations can work with agility. Backed by a global network of partners and community of professionals, SAFe promotes collaboration so today’s leaders can build a better future.

Based in Boulder, Colorado, SAI is a member of the Pledge 1% corporate philanthropy movement. Through this program, SAI contributes to the local community and seeks to inspire and encourage other companies to the same purpose.

Job Description

We are currently seeking an experienced and dynamic Senior Director, Learning Strategies and Solutions, to join the SAFe Professional business segment leadership team. The successful candidate will lead key initiatives in the development, optimization, and execution of learning strategies and solutions that streamline workflow and drive the continuous improvement of our learning products. Key to success in this role is the ability to lead change in the organization. The role reports to the Chief Customer Learning Officer.

Primary Responsibilities:

1. Optimize Content Development Workflows and Improve Team Flow:

• Develop and implement strategies to enhance how we continuously deliver value to customers through our learning products, ensuring efficient workflows, activities, and processes.
• Define templates, standards, and conventions that reduce manual and repetitive work, improve quality, and streamline content development.
• Collaborate with cross-functional teams to establish and prioritize improvements aligned to organizational goals, driving operational excellence and reducing the cost of development. 

2. Implement Modern and Scalable Learning Strategies:

• Identify solutions that can scale a blended learning strategy, including modular content, reusability, and single-source authoring. 
• Apply design thinking to optimize the learning interface (how learners interact and consume learning content) for higher engagement and effective learning outcomes. 
• Personalize the learner experience through information hierarchy, notifications, just-in-time learning, and recommended content catalogs, meeting the needs of a wide variety of role-based learners. 

3. Develop and Communicate Learning Architecture and Technology Stack:

• Lead the implementation, launch, and ongoing optimizations of our new learning platform, powered by the Thought Industries LMS.
• Work collaboratively to establish, direct, and maintain innovative learning technologies and solutions that delight customers and drive business growth. 
• Align learning architecture to the business model and ensure seamless integration with company objectives.

4. Lead and Develop People, and Support Operational Excellence:

• Build and manage a learning architecture team, including an LMS admin. 
• Leverage data to understand performance and inform both strategic and tactical decisions
• Ensure ongoing compliance and maintenance of policies and procedures and other external requirements and guidelines, including accessibility 

Qualifications

• 8+ years of relevant experience, including leadership roles within commercial learning operations, learning development systems, or content management systems
• Bachelor’s degree required and Master’s degree preferred
• Experience with implementation and management of large-scale learning systems and infrastructure to support learning multi-modal asset creation, distribution, maintenance, localization, and assessment
• Proven ability to drive learning initiatives and innovations
• Experience with agile practices and passion around working in a highly collaborative culture is required; knowledge of SAFe is desirable
• Demonstrates strong organizational, coordination, and follow-up capabilities
• Excellent communication skills, with the ability to influence and provide change leadership
• Possesses deep analytical and critical thinking skills gained in complex technical environments and process-oriented organizations
• Demonstrates the ability to build trusted relationships with partner groups and confidently advocate, influence, and negotiate across various levels of the organization
• Recent experience and knowledge of modern practices in enterprise learning and a strong understanding of learning business practices.