Sr. Solutions Consultant - West

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

**Candidates must be located in PST or MST for this role **

Sprinklr is seeking a Sr. Solutions Consultant to partner with our Sales and Customer Success teams in driving strategic engagements with enterprise clients. This role is ideal for a consultative, outcome-driven professional with deep expertise in marketing technology, customer experience, and digital transformation. 

As a Sr. Solutions Consultant at Sprinklr, you will be a trusted advisor to our clients, helping them create and implement solutions that leverage Sprinklr’s Unified-CXM platform to deliver measurable business outcomes across marketing, social, and customer experience functions. 

At Sprinklr, Solution Consultants have the technical knowledge and business consulting acumen to uncover a customer’s current and future state needs and their goals to best position Sprinklr’s platform. They speak from a position of confidence and credibility with their product and industry knowledge and can provide insights and build rapport easily while being a trusted advisor. 

What You’ll Do 

• Act as a key member of the account team for your territory, working directly with prospects and customers during sales cycles as a trusted advisor to build confidence and excitement around Sprinklr’s suite of products and integrations with customer systems 

• Lead discovery sessions to understand client goals, challenges, and desired outcomes across marketing, social media, customer care and CX. 

• Understand potential business opportunities at customer prospects. This includes researching and understanding prospects' go-to-market strategies and identifying potential solution hypotheses and value drivers of customer experience programs at the prospect’s organization. 

• Design and present tailored solutions using Sprinklr’s platform, showcasing how our technology drives value across the marketing tech stack. 

• Facilitate workshops, whiteboarding sessions, and proof-of-concept engagements to demonstrate solution fit and strategic impact. 

• Collaborate with cross-functional teams (Product, Engineering, Customer Success, and Marketing) to deliver compelling demos, create solution architectures and align to positive business outcomes and go-to-market strategy. 

• Translate complex platform capabilities into business value for executive and practitioner audiences. 

• Stay current on industry trends in mar-tech, social media, contact center, and customer experience to inform solution strategy and client conversations. 

• Work collaboratively with your peers and seek opportunities to grow through mentorship and peer learning across the global presales team. 

Who You Are 

• Experience Solutions Consultant/Sales Engineer with experience in a role at a SaaS company working with Enterprise clients 

• A strategic thinker with experience in marketing technology, customer experience, or digital transformation consulting. 

• Experience guiding prospects and customers through structured problem solving and value realization frameworks and helping clients innovate and transform their customer experiences. 

• Familiar with platforms such as CRM, Marketing Automation, Social Media Management, Business Intelligence and CCaaS, as well as integrations between systems. 

• Comfortable engaging with stakeholders from C-suite to practitioner, with strong storytelling and presentation skills. 

• Thought leader with a track record of publishing, speaking, or contributing to indust