Senior Manager Global Operations

Grow with us

Senior Manager, Global Operations
Location: Plano, Texas or Boise, Idaho (Hybrid – average 3 days/week in office)

Ericsson Enterprise Wireless Solutions (BEWS) is at the forefront of transforming how enterprises connect, operate, and grow in a 5G world. We are looking for a high-potential Senior Manager, Global Operations to support the COO of BEWS and play a critical role at the center of our business.
This is a unique opportunity for a highly driven, analytically strong, and execution-focused leader who is motivated by impact, learning, and operating at executive level visibility.

Please note: This role will be based in Plano, Texas or Boise, Idaho. Relocation is not offered. 
Ericsson Enterprise Wireless Solutions Inc. does not sponsor US work authorizations for this job position, including H-1B, O-1, and TN. Ericsson also does not hire F-1’s working on EAD for this position.

As Senior Manager, Global Operations, you will act as a strategic partner and execution lead to the COO and the Global Operations leadership team. You will drive operational rigor, enable leadership decision-making, and ensure alignment across key business priorities.
You will combine analytical depth, executive storytelling, and operational execution to support critical initiatives, leadership forums, and strategic programs. Operating with a mandate from the Head of Global Operations, you will drive alignment, execution, and follow-through across senior leaders and cross-functional teams.

What you will do

Strategic Support & Thought Partnership

• Partner with the COO and Operations Leadership Team to shape strategic priorities, narratives, and decision frameworks.
• Conduct structured analyses (financial, operational, market-driven) with a strong lens on growth and profitability.
• Translate complex data into clear, compelling executive insights, collaborating with the Data CoE to drive a step change in our data framework, including leveraging AI.

Executive Communication & Storytelling

• Develop high-quality executive presentations for forums such as Board meetings, Leadership Team meetings, QBRs, and strategy reviews.
•  Craft clear, concise narratives that connect strategy, financials, and execution.
• Ensure consistency and clarity of messaging across leadership communications.

Operational Execution & OKR Management

• Support definition, tracking, and execution of OKRs and strategic initiatives across the business.
• Drive follow-through and accountability across cross-functional teams.
• Lead prioritization discussions to help the business pivot quickly and remain agile in a high-growth environment.
• Proactively identify risks, dependencies, and mitigation actions.

Leadership Team Enablement

• Facilitate Leadership Team (LT) meetings, including agenda setting, preparation of materials, and follow-ups.
• Drive the operating cadence (QBRs, AEMs, strategic planning, operational reviews).
• Ensure meetings are decision-oriented, efficient, and outcome-driven.

Cross-Functional Management

•  Lead and coordinate high-impact, cross-functional initiatives, ensuring the right stakeholders are involved at the right time.
• Act as a central point of coordination across Sourcing, Product, Finance, Engineering, and Sales, enabling strong collaboration and fast decision-making.
•  Drive accountability and ownership through the business.

Culture & Organizational Effectiveness

• Champion Ericsson’s culture transformation and model our leadership principles.
•  Elevate initiatives that enhance engagement, accountability, and performance.
• Suport  a culture of data-driven decision-making and continuous improvement, with a strong focus on leveraging AI to make faster, better decisions.

The skills you bring

Core Capabilities

•  Strategic thinking: Ability to connect dots across functions and translate strategy into action.
• Analytical rigor: Strong problem-solving skills with the ability to structure ambiguous problems.
• Executive storytelling: Exceptional PowerPoint and narrative-building skills, able to communicate complex topics simply.
• Operational discipline: Strong follow-through, organization, and execution mindset.
•  Communication: Clear, concise, and confident communication style with senior leaders.

Functional Skills