Account Resolution Specialist II

<p>Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value.&nbsp;&nbsp;</p> <p>Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing.</p> <p>Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit&nbsp;<a href="https://www.octane.co">www.octane.co</a>.</p> <hr> <p><strong>Responsibilities:&nbsp;</strong></p> <ul> <li>Work directly with financially distressed customers.&nbsp;&nbsp;</li> <li>Evaluate the customer’s situation against our possible remedies.&nbsp;&nbsp;</li> <li>Negotiate with customer to keep loan active and prevent loss for the company and for the customer.</li> <li>Process and follow up on the workout remedy plan until completed, which may possibly include the entire reinstatement process of repossessed collateral or an extension.</li> <li>Meet monthly productivity and quality goals.</li> <li>Comply with all federal and state specific laws that regulate collections and servicing activities.</li> </ul> <hr> <p><strong>Requirements:</strong></p> <ul> <li>&nbsp;HS Diploma or GED required (some college coursework a plus) followed by a minimum of three years of Financial Services experience, ideally in auto finance or an installment loan portfolio.&nbsp; Collection experience is a plus.</li> <li>Experience in a fast-paced environment.</li> <li>Working knowledge of Word and Excel /Google Suite.</li> <li>Able to master use of web-based system of record (LoanPro) – Training Provided.</li> <li>Strong communication skills both verbally and written as roles are a combination phone and communicating through chat and email.&nbsp; <strong><em>Bi-Lingual English/Spanish a plus</em></strong></li> <li>Excellent “people” skills and a strong customer service attitude.</li> <li>Demonstrates problem solving ability.</li> <li>Ability to express empathy and unconditional positive regard as you will be dealing with distressed consumers.</li> <li>Ability to learn new processes.</li> <li>Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual.</li> &