Director, Technical Operations

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position
At Intuitive, our product data are the lifeblood of our business. They power the insights we surface to our various customers, our product development process, our service and quality systems, and our internal decision-making. We are seeking an experienced Technical Operations Leader to drive and oversee the end-to-end management of digital product infrastructure and operations. This role focuses on the technical operations that support the stability, scalability, and performance of our digital products and database administration. The ideal candidate will have a strong background in infrastructure operations, data services support, database administration, datacenter management, networking, monitoring, incident response, and support services. This role is pivotal to ensuring operational excellence and providing a seamless digital product experience for users.

Essential Job Duties

Strategic Leadership

• Define the vision, strategy, and roadmap for technical operations, networking, and data services support to ensure the reliability, scalability, and performance of digital products.
• Collaborate with business and technology leaders to align infrastructure and operational initiatives with company objectives.
• Foster a culture of operational excellence, proactive problem-solving, and continuous improvement across teams.

Team Management

• Build, mentor, and lead a high-performing team of infrastructure engineers, database administrators, and technical support professionals.
• Establish best practices in infrastructure management, monitoring, automation, and operational support to enhance system performance and reliability.
• Develop training and career growth opportunities to ensure the team stays ahead of industry trends and technologies.

Infrastructure & Operations Management

• Oversee the operations and maintenance of scalable, secure, and highly available infrastructure to support digital products.
• Ensure system uptime, resilience, and disaster recovery readiness, including cloud and on-premises environments.
• Strengthen operational monitoring, observability, and incident response to proactively identify and address system performance issues.
• Manage optimization of networking, backup and recovery, and data center operations for efficiency and reliability.

Data Services & Database Administration

• Oversee data services technical support and database administration to ensure availability, security, and performance across critical business systems.
• Ensure operations of cloud-based and on-premises infrastructure platforms (e.g., AWS, Azure, GCP, SQL Server, PostgreSQL, NoSQL solutions) meet operational needs.
• Ensure data accessibility, consistency, and integrity, partnering with stakeholders on best practices for data-driven decision-making.

Governance, Security & Compliance

• Implement and enforce infrastructure and data governance policies to ensure security, compliance, and operational resilience.
• Ensure alignment with industry regulations and best practices (e.g., GDPR, HIPAA, ISO 27001, HITRUST).
• Collaborate with security teams to i