Senior Mainframe Support Engineer

Job Description:

About DXC Czech Republic  
We are DXC – a Fortune 500 global IT services leader.
We are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies.
We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations.
Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed. 

About the role
The Mainframe Senior Support Engineer is responsible for delivering operational services to outsourcing accounts on time, on target with quality. The main goal is to minimize the amount of unplanned downtime in the customer's production environment and to achieve a high level of customer satisfaction. He/she works in close relationship with other teams and is under direct supervision by the team management.

Daily challenges

• Collaboration & Relationship Building: Work closely with the Team Technology Lead, Account Support Team, and other support teams.
• Customer Knowledge: Maintain a deep understanding of the customer’s business, environment, and support processes.
• Incident Management: Follow ITIL standards, proactively addressing service issues.
• Documentation: Maintain and update technical documentation and ensure compliance with internal standards.
• Quality & Compliance: Participate in quality and productivity projects, ensuring process compliance.
• Technical Support & Training: Provide technical consultation, training, and lead workshops. Keep up with mandatory training requirements.
• Troubleshooting & Problem Management: Conduct deep-level troubleshooting, participate in Root Cause Analysis, and manage problem lifecycles.
• Change & Configuration Management: Implement and plan changes, participate in advisory boards, and maintain Configuration Management Database (CMDB).
• Project Management: Implement technical projects related to the responsible platform/technology.

eXperience and skills required

• Primary requirement - CICS expertise
• Minimum of 5+ years hands-on Mainframe knowledge
• Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems.
• Preferably 10+ years experience within IT Operations, infrastructure services support
• Excellent understanding of ITSM/ITIL processes
• Fluent in English language

Company benefits 
At DXC Technology, we don’t just offer jobs - we build careers. Here’s what you can look forward to when you join us:

• Life Insurance: All permanent employees up to 70 years old with specified working hours 20h/week or more are eligible to be covered by Life Insurance provided by the Life Insurance Company Metlife pojistovna a.s. Policy: Life Insurance policy. 
• Retirement supplemental insurance: Company contributes to the employee‘s retirement supplemental insurance 2x the contribution of the employee up to 3% of the gross base monthly salary (or OTE). All employees with seniority over 12 months are eligible. Policy: Retirement Supplementary Insurance Contribution policy 
• Meal Allowance: The employer provides all its employees with a meal allowance (cash) in the value of 70 CZK/shift (work more than 3 hours per shift). It will be provided via payroll together with the salary. Policy: Meal Allowance policy. 
• Flexible benefit – cafeteria: The individual budget entitlement is 21,500 CZK per fiscal year for each employee with weekly working hours 20h/week and more. It will be uploaded annually on 1st April. Ratio 1:1 for all benefits, the validity of the points is 12 months. There is a possibility to transfer points to Saving Account with an additional 24 months of validity of the points. Vendor Benefit Plus. Policy: Flexible Benefits – Cafeteria. 
• 5 weeks of vacation: Company provides 1 week of vacation entitlement above the legal requirements. Policy: Vacation policy. 
• Sick Days: A sick day is provided by the employer for the case of an acute illness of an employee lasting for a short time or personal emergency. Every employee is entitled to a max. of 3 working days as “sick days” during a calendar year.  Policy: Remuneration policy. 
• Employee Assistance Program: All employees of DXC and their family members may use the services of company Magellan in the areas of professional coaching and consultations for business or personal issues. 
• Flexible Working Hours: The company enables flexible working hours and the employee is allowed to set the start and the end of working hours by himself/herself, subject t