Technical Analyst

Job Summary

As one of the most dynamic groups within Digital Services, the End User Technology Services team provides a unique platform for tech enthusiasts to engage with a diverse array of technologies. Whether you're passionate about AI, data analytics, cybersecurity, or simply enjoy exploring new hardware and software solutions, this team is the ideal place for continuous learning and professional growth.

This team specializes in three key areas:

• Hardware Standards and Management
• Media Technologies (AV, Digital Signage, Space Booking, Background Music etc.):
• Print Management: Overseeing efficient and effective print solutions across Corewell Health.

As a Technical Analyst, you'll have the opportunity to rotate between these core areas, gaining invaluable hands-on experience and contributing to our mission of delivering exceptional digital services.

Essential Functions

• Working with a variety of care providers, end-users and DS teams, while ensuring alignment with regulatory, biomedical and DS standards, support client, clinical and medical technologies and their systems through device, application and workflow analysis, process improvement; communication/education; requirements definition; navigation; recommendations; installation; replacement and problem resolution.
• Documents workflows, problems, resolutions and DS procedures.
• Functioning as primary point of contact for end user problem identification and as collaborative liaison to any/all DS teams, helps drive problem resolution. Understands and applies event correlation/log analysis, failure analysis/reporting, root cause analysis and risk assessment.
• Participates in process improvement efforts, projects, testing and evaluation of new clinical systems, and implementation of prototypes.
• Understands the patient safety is the highest priority, and provides a role model in customer service excellence to customers, less experience team members and DS as a whole.
• Makes opportunities to expand skills by learning from those more experience, and shares knowledge by coaching less seasoned Technical Analysts.
• Knowledge of Digital Employee Experience (DEX) principles - familiar with strategies and technologies that enhance employee interactions with their digital work environment).
• Systems Monitoring/Management, Application Performance Management, and Automation and Workflow Orchestration - Capable of implementing automated processes and orchestrating workflows to enhance operational efficiency.

Qualifications

Required

• Associate's Degree or equivalent
• 2 years of relevant experience in the field
• Technical Skills:
  • Powershell
  • Windows Operating Systems (Windows 10, 11, Windows Server 2012, 2016, 2019, etc.)
  • Enterprise Print Management
  • Vendor relationship management
  • Change Management - Experienced in implementing and managing change to minimize disruption.

Preferred

• Bachelor's Degree or equivalent
• 3 years of relevant experience in the field
• Technical Skills:
  • Nexthink (Configuration & Management)
  • BitBucket
  • RunDeck
  • Microsoft Power Automate
  • ServiceNow
  • Linux Operating Systems (Red Hat, Ansible, iGEL, etc.)
  • Mac Operating Systems (MacOS, iOS, etc.)
  • Database Management (SQL, MySQL, etc.)

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Place - 100 Corewell Drive NW -