Automotive Dealership Porter/Valet/Wash/Detail Site Leader - FJ MB/Porsche Fremont

Join our team as an Automotive Dealership Porter/Detail/Wash Site Leader at Alliance Dealer Solutions!

Alliance Dealer Solutions is seeking a self-motivated, entrepreneurial individual to serve as a Site Leader for our dealership partner in Fremont. As a Site Leader, you play a pivotal role in overseeing the service and sales porters and ensuring the service department operates smoothly. We are also wanting someone with a background in Detail to help lead the Detail team along with Porters/Valets.  Your leadership, organizational skills, and ability to communicate effectively will set you apart, making you an essential part of the dealership's success.

Responsibilities

• Team Supervision: Lead and manage the service and sales porter team, providing guidance, training, and support to ensure high performance and adherence to dealership standards.

• Vehicle Preparation: Oversee the preparation of vehicles upon customer arrival, ensuring a smooth workflow and timely service.

• Vehicle Movement: Safely move vehicles to their designated locations, including the service lot, detail, shop, or other required areas. Record the location of each vehicle and ensure keys are stored properly.

• Customer Interaction: Acknowledge and assist all customers with a smile and a friendly greeting ("Good morning, afternoon, or evening").

• Log Requests: Properly log all vehicle movement requests and ensure accurate record-keeping.

• Traffic Flow: Maintain a steady traffic flow on the service drive, using cones for any lane closures if necessary.

• Monitor Return Times: Monitor porter return times when assisting customers with vehicle pick-up to ensure a quick and memorable experience.

• Assign Duties: Assign downtime duties such as sweeping, picking up trash, maintaining the service drive, etc.

• Rotate Breaks: Rotate lunch breaks to ensure the service drive is always properly staffed.

• Quality Control: Conduct final inspections of vehicles to ensure they are cleaned, free of indicator lights, and ready for customer pick-up.

• Continuous Improvement: Implement and maintain best practices for vehicle preparation and presentation to improve efficiency and quality.

• Other Duties as Assigned: Perform other tasks as required to ensure the smooth operation of the service and sales department.

Ways to Shine

• Smile and Eye Contact: Use eye contact and smile when speaking to others.

• Strong Communication: Demonstrate strong communication skills with your team and clients.

• Professional and Organized: Maintain a professional demeanor and be organized in your tasks.

• Claim Prevention: Help build the team’s knowledge on claim prevention.

• Build Rapport: Develop strong rapport with both your team and clients.

Skills

• Leadership Skills: Strong leadership and team management skills to effectively guide and support the porter team.

• Customer Service Skills: Exceptional customer service skills and the ability to interact professionally and courteously with customers.

• Organizational Skills: Excellent organizational skills to manage multiple tasks and ensure efficient operations.

• Attention to Detail: Meticulous attention to detail to ensure vehicles are prepared and presented to the highest standards.

• Communication Skills: Excellent verbal and written communication skills to ensure clear and effective int