Customer Solutions Engineer

About MOLOCO

Moloco’s goal is to make the digital economy more equitable and profitable by delivering advanced machine learning to companies of all sizes. With Moloco’s machine learning platform for growth and performance, every app publisher and online retailer can now unlock the value of their unique, first-party data for user acquisition, retention, and monetization campaigns. 

Founded in 2013, our advanced machine learning engine powers our product portfolio. Moloco Cloud DSP enables performance marketers to quickly scale user acquisition and achieve greater lifetime value through battle-tested prediction models. Moloco Retail Media Platform enables online retailers and marketplaces to establish their own performance ads business. 

Our technology is best in class; we received the SMARTIES X silver award for Machine Learning and AI, and Moloco was named the Cross-Industry Winner for Google Cloud Customer Awards. 

The company is in hyper-growth mode and we ranked #95 in the Inc. 5000 fastest-growing private companies for 2022. We ranked #91 among Deloitte’s 2021 Fast 500 and have been certified by 91% of the company via Great Places to Work. 

It’s a great time to join this innovative team. Moloco is headquartered in Silicon Valley, with offices in San Francisco, New York, Seattle, London, Seoul, Singapore, Beijing, and Tokyo. For more information, visit www.moloco.com. 

The Impact You’ll Be Contributing to Moloco:

The GTM team at Moloco defines, designs, and executes on the commercial strategy for the company. The team is responsible for identifying, sizing, and segmenting the opportunity, determining how our sales and business development teams go after it, and enabling them to be successful at doing so. We are alumni from top consulting companies, mobile disruptors, big tech, and ad tech leading organizations, and we optimize for growth for each of us and for the company. We value continuous innovation, operational excellence, and effective cross-functional partnerships.  

Within the GTM org, the Customer Solution Engineering team (CSE) is responsible for driving the success of a specific set of MOLOCO products and initiatives, serving as chief champions and technical experts of our products. The CSE team will drive the success of our products by partnering with clients on technical implementations and building tools, technical processes and automation to scale product usage. The CSE team monitors industry trends and themes, prioritizes issues, and communicates key takeaways to product, engineering, design, and other cross-functional partners to shape product direction.

The ideal candidate is fluent in both KPI and API and can combine the best of business and engineering. You are a passionate technical strategist who deeply understands the technical underpinnings of our products but can also zoom out and see the whole scope of a wider problem to identify long-term solutions. You have a proven track record partnering effectively with external customers, product/engineering and sales/marketing counterparts, enabling an efficient product<>market feedback loop and influencing long term direction as well as day to day execution.  You build your perspective by both digging deep into the code/data, and incorporating market reality and voice of the customer. Ideal CSEs understand engineering best practices and creatively apply them as needed as projects progress from prototyping to global production scale, keeping an eye on speed to market and top-line revenue growth.

Here’s what you’ll be working on:

• Provide high-caliber premium implementation support to customers for our most technical Ads products
• Identify, evaluate, and prioritize initiatives to scale support for the Sales team, and collect/funnel technical voice of the market to Product
• Identify, design and build tools and technical processes to increase operational efficiency for Sales and Support as well as drive Product adoption in the market.
• Develop points of view on technical market challenges and work with Product/Engineering to support their roadmap.

Here is what you need to succeed: