Deputy Chief of Staff - Service Delivery

Salary range is $133k to $237k, with a midpoint of $185k.  New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.  

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

• Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution).
• Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• Pet Insurance discount.
• ORCA Card: All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Inclusive Reproductive Health Support Services.
• Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

GENERAL PURPOSE: 

This Deputy Chief of Staff – Service Delivery position is dedicated to supporting the Service Delivery department at Sound Transit. Service Delivery is responsible for ensuring safe, reliable, and passenger-focused transit operations across the region, working in partnership with multiple operating agencies. The department manages the day-to-day experience of our riders, oversees service planning and delivery, and ensures that the agency’s growing network of stations, facilities, and vehicles is well maintained and ready to serve the public.

As the Deputy Chief of Staff embedded in this high-impact department, you will work closely with the Service Delivery Chief of Staff and department leadership to coordinate key initiatives, advance cross-functional priorities, and ensure that executive-level activities, decisions, and communications are aligned with both departmental goals and agency-wide strategies. This is a dynamic and fast-paced role ideal for a collaborative, systems-oriented leader who thrives at the intersection of operations, policy, and people.

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Serves as partner to the Service Delivery Chief of Staff (COS) by providing candid, high-level advice and policy recommendations on a wide variety of programs, issues, and initiatives requiring Cabinet member attention or decision.
• Manages high-priority projects in the Service Delivery office, which frequently involves convening cross-functional teams, tracking tasks, planning meetings and events, and developing content.
• Research, write, edit, and/or coordinate preparation of special reports, briefings, and presentations.
• Reviews and analyzes proposals, inquiries, recommendations, and other communications forwarded to the COS, and solicits comments on materials generated by the COS.
• Prepares a variety of briefings, reports, information papers, decision papers, and other materials.
• Liaises between designated departments and divisions and the COS; communicates effectively on behalf of COS.
• Participates in departmental business and goal planning, problem resolution.
• Gathers, investigates, researches, analyzes, and/or studies information affecting agency-wide intradepartmental or interdepartmental operations.
• Anticipates, identifies, and troubleshoots issues of concern or significance; exercises discretion to provide timely information and necessary updates to the COS and across multiple other stakeholders.
• Ensures that mat