Client Success Operations Associate

About Us:

DailyPay, Inc. is transforming the way people get paid. As the industry’s leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations in Minneapolis and Belfast. For more information, visit DailyPay's Press Center.

The Role:

As the Client Success Operations Associate, you will deliver insights and impact across Client Success through defining, implementing, and monitoring key performance metrics; driving operational excellence, and enabling the execution and development of the Client Success strategy. This individual will support client facing teams through developing and executing processes, policies, and operational insights to help scale our high growth teams.

The ideal candidate for this role possesses a growth mindset. They will thrive in situations of full independence but can seamlessly switch to being highly collaborative. This candidate is naturally curious with data and technology and will take complete ownership of learning all subject matter required to deliver exceptional support to our internal stakeholders.

If you possess a strong work ethic and are committed to achieving successful outcomes, and this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

• Ensure accuracy and precision of operational activities facilitated by the Client Success Strategy and Operations team
• Uphold a delightful customer experience by providing operational support
• Aid in the upkeep and data accuracy of critical systems such as Salesforce, Catalyst, and Jira
• Exhibit ownership of processes and demonstrate expertise in managing operational workflows
• Create and oversee accountability frameworks and scorecards to ensure adherence to best practices
• Build digital playbooks and automations utilizing CS CRM (Catalyst or others), provide insight to leadership, and iterate approaches to improve effectiveness
• Establish yourself as a subject matter expert on Client Success data and tools

What You Bring to The Team:

• 2+ years of related professional experience (Customer Support, Client Success, Project Management, Change Management, Operations, Implementation/Onboarding) at a high growth SaaS company
• Entrepreneurial self-starter who takes real ownership and delivers high-quality work, always looking to improve further
• Ability to forge strong relationships with business partners at all levels of the organization
• Ability to translate GTM strategies and complex business problems into actionable requirements and project milestones
• Ability to drive significant change initiatives across Client Success, scaling processes in a high growth company
• Excellent quantitative and analytical skills
• Strong communication and interpersonal skills

What We Offer:

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match

 

Pay Transparency.  DailyPay takes a market-based approach to compensation and compensation may vary depending on your location. U.S. locations are categorized into two tiers based on a cost of labor index for that geographic area. The salary ranges are listed by geographic tier. Additionally, this role may be eligible for variable incentive compensation in addition to stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills and internal equity. 

New York City$69,000—$94,000 USDRemote, Premium (California, Connecticut, Washington D.C., New Jersey, New York, Massachusetts, Washington)$63,000—$86,000 USDRemote, Standard$60,000—$82,000 USD

 

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integr