Parts Sales Clerk (TKF1350

About The Role 

Parts Sales Clerk will take part orders by phone and other communications media from end users and dealers. They will communicate effectively with outside and inside sources while facilitating parts orders for correctness and on-time delivery. 

Responsibilities

• Will respond to phone calls and other media for parts sales request in a very timely manner.
• Retrieves prints, gives pricing, prepares quotes, and gives answers to customers pertaining to trailers and parts sales.
• Effectively identifies trailers by model and serial number to research parts, prints and a multitude of information about trailers.
• Report errors in costing, descriptions, etc. for continuous improvement.
• Tracks production orders for special parts and follows up to ensure timely completion.
• Responds to walk in customers as it pertains to parts.
• Uses computer programs to complete task.

• Assume additional tasks and responsibilities as required. 

Candidate Requirements 

Must possess a high school diploma, two-year degree preferred with 4-5 years’ experience Trail King Product knowledge preferred. High level of verbal and communication skills needed to effectively convey information to customers, sales, and dealers. Computer and phone skills a must with self-motivation and ability to be organized and have attention to detail. 

Personal Trait Profile

• Very friendly and helpful attitude a must.
• Dependable and trustworthy.

• Excellent communication skills.

Physical Demands & Work Environment 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical demands: While performing duties of job, employee is required to stand; walk; sit; climb; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Work Environment: While performing the duties of this job in the factory areas, the employee is exposed to changes in temperature and humidity, exposure to dust, fumes and is near moving machinery.