Contact Center Project Coordinator

You will be part of the Contact Center Operations team and work closely with leadership and internal stakeholders. You will help drive optimization, projects (timelines and updates), process and workflow documentation, key deliverables, UAT & Quality Control. Successful candidates will need excellent time management skills, ability to work independently while prioritizing as needed with minimal supervision.

You will be collaborating with Senior Leadership along with cross functional teams, which requires this position to be onsite in our Northbrook, Illinois office.

• Serve as Contact Center point of contact between various departments (internal & external) while providing outstanding customer service.
• Act as the owner for project status/updates while proactively calling out risks, mitigation plans and course of actions.
• Research, analyze, identify, and evaluate data from assigned tasks to evaluate existing and potential trends and issues while recapping for leadership.
• Perform root cause analysis while identifying & recommending solutions while communicating findings.
• Assist in the monitoring of multiple projects/tasks simultaneously by establishing project plans and documentation to ensure milestone attainment within defined parameters.
• Previous experience collecting, reviewing, and organizing data in a clinical or call center environment.
• Research, create, document, and update comprehensive documentation, project plans, flows and reports.
• Ensure high standards and business requirements are met through conducting UAT and quality assurance tests.
• Support the launch and implementation of new initiatives / lines of business while providing detailed updates and recaps.
• Ensure communications and documentations properly capture business updates and process changes.
• Lead special projects, initiatives and teams as assigned by leadership.
• Development and execution of USA Clinics deliverables as requested by leader.

Requirements

• Intermediate MS Excel skills
• Intermediate PowerPoint Skills
• Highly attentive to detail
• Ability to creatively find solutions to problems.
• Self-Starter & Highly Motivated
• Bilingual in Spanish highly preferred

You will be collaborating with Senior Leadership along with cross functional teams, which requires this position to be onsite in our Northbrook, Illinois office.

Benefits

• Health
• Dental
• Vision
• 401K & Match