Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended.

Job Details:

This role will be based in NWA onsite at Tyson on Thompson (Springdale, AR)

ABOUT TYSON:

At Tyson Foods, we are more than just a leading provider of food products; we are innovators dedicated to delivering high-quality solutions that make a difference. Our commitment to excellence and continuous improvement drives everything we do. If you are passionate about technology and thrive in a dynamic environment, Tyson Foods is the place for you!

We offer a full range of benefits and perks including:

• Medical, dental, and vision insurance
• Telehealth services
• Well-Being Support Programs
• FSA and HSA available
• 401k
• Stock Purchase Plan
• Company Paid Life Insurance
• Short-Term & Long- Term Disability
• Fully Funded Education
• Discount Program

SUMMARY:
The HR Advisor Lead will be responsible for the oversight and day to day management of the HR Shared Solutions representatives. This
team will serve as the first point of contact (phone, cases, chat) for HR customers. The HR Advisor Lead will ensure superior customer service is being provided and serve as a mentor to the team.

RESPONSIBILITIES:

• Support People Operations team with resource allocation, quality assurance, and continuous improvement
• Conducts contact monitoring and data integrity quality assurance reviews to ensure that quality expectations are being met
• Observes team members demeanor, technical accuracy, and adherence to organization policies and provides timely feedback and coaching to ensure performance metrics are being met or exceeded
• Serves as the initial escalation point for resolving issues when needed
• Creates, triages, and resolves customer inquiries and requests via case management
• Provides accurate, consistent, and timely responses to HR requests that are considered to be routine requests and require limited research
• Contributes positively to the team through the sharing of knowledge, ideas, and active participation in meetings, coaching, and personal development
• Maintains adherence to all audit, compliance, and regulatory requirements
• Drives team to achieve operations metrics in support of the service level agreements
• Consistently assess and evaluate the effectiveness of current performance strategy and seek to improve

REQUIREMENTS:

• Education:
  • Bachelor’s degree in Human Resources or related field.
  • Equivalent work experience to be considered in lieu of higher education.
• Experience: 3+ years relevant work experience
• Computer Skills: Standard computer skills with advanced knowledge of HR systems and Workday HCM
• Communication Skills:
  • The HR Advisor Lead is expected to communicate recommendations and implement performance strategies across a broad
    range of users, stakeholders, and management.
  • Excellent written, verbal, and presentation skills required.
  • Team member must be able to adapt their communication style for all levels within the organization.
• Special Skills:
  • Demonstrated experience in supervising teams in a high volume, metric-driven environment
  • Ability to drive improvement and integration of processes, technology, and people; effective time management and prioritization skills; detail oriented with focus on quality
  • Ability to maintain confidentiality in sensitive positions
• Supervisory: Yes, this person will lead a team
• Travel: 5-10 domestic trips per year.

Relocation Assistance Eligible:

No

Work Shift:

1ST SHIFT (United States of America)

Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

We provide our team membe