General Surgery - LPN / MA - FT

Policy Name LPN / MA NURSE
Department General Surgery Department & Breast Center


Policy Description and Purpose: Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care. Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law.

Procedure: The job description and responsibilities are defined for LPN / MA in General Surgery & Breast Center at Murfreesboro Medical Clinic below:

Job Title General Surgery LPN / MA
Job Description
To provide nursing guidance and support within the Department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

Working Conditions
Work is performed in an office setting and involves frequent telephone contact, as well as face-to-face communication with patients. Interactions with others in constant and interruptive. There is possible exposure to communicable diseases, toxic substances, bodily fluids, and other conditions common to medical practice. Varied activities including walking, bending, reaching, lifting (up to 30 pounds), stooping, assisting patients and sitting for extended periods of time may occur. Also, occasional stress from multiple responsibilities.

Job Responsibilities
• * Represent MMC in a courteous and professional manner.

• * Greeting guests and incoming calls in a polite, prompt, and helpful manner.

• *Set up exam rooms; assist doctor/provider in office exams and procedures.

• *Assist patients, perform proper intake, medical charting and ordering through our EMR systems.

*Pack and sterilize instruments for procedures.

• *Provide patients with proper education concerning medication and treatment.

• * Clean and stock exam rooms after use.

• *Complete all HealthStream assignments on time.

• *Plan, prioritize and organize workload to maintain efficient patient/client operation in the department

• *Communicate lab results, questions, medications, symptoms etc.

• *Notify patients of test results as directed by doctor/provider.

*Authorize medications and procedures if needed.

• *Chart all communications with patients, call prescriptions to pharmacy as directed by doctor/provider, order lab work.

S *Complete prior authorizations for medications, MRI’s, etc.

• *Schedule, reschedule appointments, check patients out, answer phone calls.

• * Provide prompt, efficient, and accurate patient service.

• *Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach.

*Flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients and staff (this includes events).

*Knowledgeable of and adhere to all HIPAA and OSHA guidelines.

• *Be knowledgeable of and adhere to all MMC policies and procedures.

• *Perform other duties as required or assigned

Required Skills
• Excellent customer service skills
• Strong skills in communicating effectively with co-workers, providers, and patients
• Ability to conduct daily functions in an appropriate, professional, and compassionate manner
• Ability to manage/prioritize multiple tasks in an efficient and timely manner; Attention to detail and well organized
• Teamwork attitude
• Flexibility to respond to changing demands
• Ability to react calmly and competently in stressful situations
• Effectively utilize computer system and programs necessary to complete daily tasks.

Education/Experience Requirements
Completion of a Medical Assistant Program or Certified Nursing Assistant Program or have a current Nursing License in the state of Tennessee (LPN).

MMC Vision, Mission, and Values
Our vision is to be a leading contributor to community health through participation in programs that promote wellness, facilitate diagnosis, and enhance treatment of disease.

Our mission is to foster continuous improvement in community health through the delivery of quality, accessible medical and surgical care in a cost-effective manner to the residents of Middl