Senior Envisioning Manager -Digital Product Solution Design

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Department:

The Network & Acquiring Solutions (NAS) team at American Express powers global payments, working across business units and with key industry stakeholders. We tackle critical challenges like securing online transactions and driving innovation in payment solutions.

The GMNS Product Team drives the delivery of digital products and services for merchants, acquirers, issuers, and payment facilitators. Our solutions span ATM/debit, point-of-sale authorizations and submissions, transaction pricing, disputes, and settlement — all designed to meet the evolving demands of the global payment network. By developing a wide range of innovative capabilities, we enable American Express to attract new customers, expand into new markets, respond to regulatory requirements, and support emerging payment types.

Role Overview:

As a Senior Envisioning Manager your role will have best elements of Senior Business Analyst and Business Transformation Consultant roles. You’ll bridge the gap between business and technology by interpreting business requirements into capability needs for technical delivery. You’ll solve complex problems, assess alternative solutions, and design innovative deliverables that align with strategic goals. You’ll also build relationships across teams, influence stakeholders, and present insights to senior leadership.

Key Responsibilities:

• Collaborate with partners to define scope, value, and align to strategic priorities.
• Lead transformational initiatives to build and enhance Network and Acquiring capabilities.
• Present complex concepts clearly to senior leadership.
• Provide consultancy on ecosystems, capabilities, and discovery best practices.
• Deliver solutions with business and technology teams.
• Engage experts and stakeholders to enable informed decisions.
• Drive continuous improvement in discovery to deliver lasting value.

Qualifications

• Strong strategic thinking and problem-solving skills
• Business Process Modelling, data & insight analysis
• Excellent communication and ability to elicit and translate business needs into technical requirements
• Strong analytical skills with the ability to clearly articulate complexities
• Strong collaboration, presentation and influencing skills
• Experience in business transformation and Agile frameworks.
• Payments industry experience is preferred but not essential.

• Proven experience driving results in a global environment.

   

  
  This is an exciting opportunity to drive global payments innovation at American Express. Join us and make an impact.