Sr. Specialist, Technical Product Management
MSDAbout the role
Job Description
We are seeking a highly motivated Product Analyst with experience supporting pharmaceutical field and customer support processes. This role will partner with the Product Owner to translate business needs into functional and technical requirements and recommend how Salesforce Service Cloud and Experience Cloud can best support those needs through standard capabilities, process improvements, and targeted enhancements.
Responsibilities
Work with the Product Owner and business stakeholders to create business requirements and user stories that ensure system functionality meets business needs.
Partner with global teams to leverage existing solutions and platforms and help identify and evaluate new capabilities.
Facilitate discussions and workshops with business partners to understand current and future business processes and requirements.
Evaluate Service Cloud and Experience Cloud solutions that meet business needs with minimal customization, recommending standard features whenever possible.
Collaborate with technical teams and vendors to design and validate effective solutions.
Stay current on new technologies, methodologies, industry practices, standards, and the Service Cloud and Experience Cloud roadmap.
Apply AI tools to improve daily work processes and productivity.
Education Minimum Requirement
Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
Required Experience and Skills
3+ years of experience in business analysis, systems analysis, or technical analysis roles.
Experience gathering and documenting business and functional requirements.
Experience developing and coordinating user acceptance testing.
Experience with Agile delivery methodologies and tools such as JIRA, Confluence, or similar platforms.
Experience facilitating meetings and workshops.
Strong analytical thinking and problem-solving skills.
Preferred Experience and Skills
Experience in healthcare, life sciences, or another regulated environment requiring strong governance, privacy, compliance, and separation of promotional and non-promotional activities.
Knowledge of Contact Center tools, preferably Salesforce Service Cloud.
Required Skills:
Agile Application Development, Agile Methodology, Asset Management, Benefits Management, Business Analysis, Business Case Development, Business Management, Business Processes, Business Process Management (BPM), Business Process Modeling, Computer Science, Global Team Collaboration, Information Systems Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs, User Acceptance Testing (UAT)Preferred Skills:
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US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The
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