Senior Systems Engineer

Benefits:

• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

  Senior Systems Engineer 

Benefits/Perks 

• Competitive Compensation
• People First Culture
• Benefits Package (Medical/Dental/Vision)
• Matching Retirement Account

Company Overview
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for our local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Summary
The Senior Systems Engineer’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the Senior Systems Engineer will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.

Senior Systems Engineers are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. The Senior Systems Engineer will possess the ability to problem solve at a high level, deliver extraordinary customer service skills, strong multi-tasking with the ability to prioritize competing projects, and utilize exceptional organizational management skills.

The Senior Systems Engineer works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management.  The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player.

Senior Systems Engineer Responsibilities:

• You will be managing, monitoring, and troubleshooting our clients’ computers, network, servers, systems, and entire IT infrastructure (on-premises and cloud).
• You will be supporting the end user with everything. This could mean password resets one day and Azure AVD implementations the next. As we said, you have to be willing to pick up a ticket or project and get it done, no matter what.
• You will be creating, managing, and implementing projects; small to large.
• You will collaborate closely with clients, diving deep into the versatile functionalities of Azure/Microsoft 365 admin portals to engineer tailored solutions perfectly aligned with their unique needs and goals.
• Between server deployments and migrations, business continuity & disaster recovery planning, Zero-Trust, and MDM deployments, you’ll be involved in the client’s entire IT infrastructure – because that’s what we do here. We take care of the client’s entire IT world.
• You’ll be working to support our clients remotely (from our Spokane office) and onsite. This is not a work-from-home position. You will need to live within reasonable commuting distance of our office. Onsite support is critical to the work we do so if you don’t like visiting with or speaking to clients, this isn't the position for you.
• You’ll be documenting processes, systems, infrastructure configuration, and network mapping. This may be for our clients or it may be for us to use in the future.
• You’ll be testing complex technical solutions before rolling them out to our clients. If testing is your least favorite part of the troubleshooting process, this won't be a good fit for you.
• Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch design, administration, and maint