Customer Success Analyst

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.   Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.   Join us to drive positive, lasting change that moves missions and the government forward!  

We are:
Accenture Federal Services, bringing together commercial innovation with the latest technology to unleash the potential for our federal clients. Every day we bring bold thinking and diverse disciplines to solve problems in new ways. Ready to learn as much as you can We’ll give you numerous opportunities from informal training sessions to courses and certifications to keep your tech smarts sharp.

You are:
A motivated, inquisitive professional. You thrive in a collaborative, creative, and productive team environment.  You have top-notch communication skills and you’re in your element managing projects and juggling priorities in a fast-paced setting where results are everything.
 

The work:

Maintain and grow customer relationships while working with all the internal teams. Manage customer expectations from onboarding to operational while keeping Stakeholders updated. Serve as the primary point of contact for 3-4 customers for all requests and answer questions in a timely manner. Collaborate with other teams to determine the customer’s status from an operational or onboarding perspective. Create reports and maintain documentation on customers, SOPs and notifications to the customers for special announcements or planned downtimes. Prepare presentations and meet with the customers for weekly, monthly and/or quarterly touchpoints. Work closely with the Technical Project Manager to coordinate onboarding schedules and technical kickoffs. Create a weekly status report for each customer you support.

 

Here’s what you need:
• Experience in Microsoft Suite including Project

• Bachelors Degree or equivalent experience

• Experience with Splunk and Jira 

• Experience working in Cyber Security 

 

Compensation for roles at Accenture Federal Services varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Accenture Federal Services provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York, or Washington State as set forth below and information on benefits offered is here.   

Role Location: Range of Starting Pay for role:

California: Use ranges ($67,200 - $120,000)

Colorado: Use ranges ($67,200 - $103,600)

New York: Use ranges ($62,100 - $120,000)

Washington State: Use ranges ($71,500 - $110,400)

  What We Believe  We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain an inclusive environment.   Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here   Equal Employment Opportunity Statement Accenture Federal Services is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.   Accenture is committed to providing veteran employment opportunities to our service men and women.    For details, view a copy of the