IT Service Desk Agent with English & German

<p>Division: BENTELER Business Services <br/> Functional Area: IT <br/> Career Level: Professional <br/> Contract Type: Permanent/Full-time <br/> Weekly Working Hours: 40.00 <br/> Required Languages: German <br/> Requisition ID: 41236 </p> Benefits: Czech Republic : Attractive salary || Czech Republic : Cafeteria || Czech Republic : Coffee free in the workplace || Czech Republic : Development || Czech Republic : Electronic Meal tickets (180 Kč per worked day) || Czech Republic : Flexible Work Schedules || Czech Republic : Free fruits in frame selected days || Czech Republic : Free water || Czech Republic : Good transport connection || Czech Republic : Home office || Czech Republic : Loyalty reward for each year worked || Czech Republic : Mediation of MultiSport Card || Czech Republic : Notebook || Czech Republic : Vacation (5 weeks) || Czech Republic : Work atmosphere  <p> </p> <p>At BENTELER, we make it possible. From promoting individual talents to international career prospects, or from generous opportunities for designing your career to personal development opportunities—at BENTELER, we always have answers to your questions about the future, based entirely on your personal needs. Diverse options that makes sure you can be anything and everything. Or, as we like to put it: BENTELER makes it happen!</p> <p> </p> <p>Your chance</p> <ul> <li>receive user´s IT requests and incidents coming by phone, e-mail or IT Self Service</li> <li>analyze, evaluate and solve the requests, if necessary forward them to 2nd level</li> <li>inform users about solving and fixing their requests and incidents</li> <li>record all contacts in IT Service Desk tool – Service Now</li> <li>handle the requests and incidents according to agreed processes and time frames</li> <li>cooperate with other teams and departments to solve all requests and incidents</li> <li>install and administrate available systems, SW and HW</li> <li>maintain and extend Knowledge database</li> <li>possibility of part time contract receive user´s IT requests and incidents coming by phone, e-mail or IT Self Service</li> <li>analyze, evaluate and solve the requests, if necessary forward them to 2nd level</li> <li>inform users about solving and fixing their requests and incidents</li> <li>record all contacts in IT Service Desk tool – Service Now</li> <li>handle the requests and incidents according to agreed processes and time frames</li> <li>cooperate with other teams and departments to solve all requests and incidents</li> <li>install and administrate available systems, SW and HW</li> <li>maintain and extend Knowledge database</li> <li>possibility of part time contract</li> </ul> <p>Your personality</p> <ul> <li>good spoken and written knowledge of English and German</li> <li>good user-level PC skills (MS Office)</li> <li>analytical thinking</li> <li>detail-orientation and ability to keep system</li> <li>very good communication skills and customer-oriented attitude</li> </ul> <p>What we offer</p> <ul> <li>13. wage</li> <li>5 weeks of holiday per year</li> <li>Sick days</li> <li>Home Office / surcharge for home office</li> <li>Electronic meal vouchers</li> <li>Monthly contribution to cafeteria</li> <li>Language courses, posibility of further education</li> <li>Bonus for loyalty</li> <li>International working environment</li> <li>Favourable location</li> </ul> <p> </p> <p>Your contact</p> <p>Daniela Kočová <br/> <br/> BENTELER Human Resources<br/> daniela.kocova@benteler.com</p> <p>+420 704 954 654</p> <p> </p> <p> </p> <p>Your new employer</p> <p>The BENTELER Group always has the answer. That’s because in each of our divisions and at every one of our sites, you can benefit from the size and diversity of an international corporation with around 23,000 colleagues in nearly 26 countries.</p> <p>As with BENTELER Business Services GmbH. Here, we group our expertise in central areas such as purchasing, IT, law, insurance, taxes and human resources. With our expert knowledge, we provide an optimal infrastructure and top services. With vision and perspective, we allow you to be, and become, everything you need to be. Or as we like to say: BENTELER makes it happen!</p>