Mgr Transportation Services

Job Summary
Manages the overall data reporting and processing that supports train operations. Completes performance objectives for assigned staff and monitors accomplishments toward those objectives. Establishes schedules and prioritizes workflow. Supports Six Sigma projects and implements process control points.

Primary Activities and Responsibilities

• Provide leadership for the [INSERT SHIFT] Customer Operations team.
• Resolve problems and recommend and implement long-term solutions.
• Establish schedules and prioritize workflow.
• Conduct safety briefings and ensure all employees conduct themselves in a safe way.
• Direct all functions associated with work orders, interchange, Terminal Yard Management System (TYMS), Industrial Inventory Demurrage Switching (IIDS) system, On Board Work Order (OBWO), and other data related activities.
• Ensure policies are followed in accordance with department and company guidelines.
• Ensure quality controls are in place to ensure compliance with department and company goals.
• Direct all functions associated with work orders, interchange, Terminal Yard Management System (TYMS), Industrial Inventory Demurrage Switching (IIDS/AUM) system, On Board Work Order (OBWO/MRT), and other data related activities.
• Manage customer diversions and support automation of the work order process.
• Manage and reduce cost associated with error delivery cars.
• Drive the automation of manual Customer Operations tasks by maintaining tables and building measurements.
• Measure and support the Train Accuracy measurement with internal customers
• Miscellaneous activities and responsibilities as assigned by manager

Minimum Qualifications

• Bachelor's Degree/4-year Degree
• 1 or more years of supervisory experience in Field Operations, Transportation, Logistics, or the CSX Customer Operations department

Equivalent Minimum Qualifications

• High School Diploma/GED
• 5 or more years of supervisory experience in Field Operations, Transportation, Logistics, or the CSX Customer Operations department

Preferred Qualifications

• Bachelor's Degree/4-year Degree
• 7 or more years of experience in Field Operations, Transportation, Logistics, or the CSX Customer Operations department
• 7 or more years of supervisory experience in Field Operations, Transportation, Logistics, or the CSX Customer Operations department

Knowledge and Skills

• Knowledge of Transportation Communications International Union (TCU) agreement
• Mainframe systems skills
• Oral and written communication skills
• Knowledge of the Onboard Work Order (OBWO) system and reporting, Terminal Yard Management System (TYMS), and Industrial Inventory Demurrage Switching (IIDS) system
• Microsoft Office skills
• Ability to manage and motivate people
• Ability to drive for results
• Analytical and problem-solving skills
• Advanced MS Excel skills
• FOCUS, BOBJ, MS Access, TOAD, or similar
• Familiarity of WORS, TYMS, IIDS, CTM, STEPS, and AWWS in mainframe

Leadership
The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.

Job Requirements

• Different shifts as assigned in a 24 hour/7 days a week operation (incl working weekends)
• May be required to complete a background check
• Work inside an office environment

CSX is passionate about building a workforce that reflects the diverse communities we serve, one in which all individuals are valued, appreciated, included, respected and proud to be equal members of our team. We are nationally recognized for our commitment to diversity and inclusion, as well as our support for veterans and reservists. Take the next step and move your career forward with CSX.
CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products. For nearly 200 years, CSX has played a critical role in the nation's economic expansion and industrial development. Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation's population resides. It also links more than 230 short-line railroads and more than 70 ocean, river and lake ports with major