Director, IT Business Relationship Management - Laboratory & Operations

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At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

The Director, IT Business Relationship Management (BRM) is a strategic partner to senior leadership who champions the overall priorities of an assigned business unit through shared ownership and delivery of strategic technology initiatives. This role partners closely with the Laboratory and Operations department as a trusted advisor with responsibility for the IT portfolio of those initiatives.  The BRM is the ‘single point of contact’ for the customer from long range planning to ad-hoc requests/inquiries. This role influences and shapes the portfolio to align and enhance the organizational strategy via an excellent understanding of the business strategies and processes, awareness of the evolution of technologies, and understanding of relevant regulations impacting the partnered areas.

The role requires a deep understanding of the laboratory and diagnostics industry to support the partners' strategies, industry trends, technological advancements, and the regulatory landscape to effectively align resources, ensure execution of plans, and report progress. The BRM supports cross-functional teams, identifies technology-driven opportunities, and fosters collaboration to achieve superior business outcomes – this often requires facilitation of matrixed teams across various laboratory facilities.  This role also provides insight to the partnered teams on how to best develop and leverage IT capabilities, proactively identifies areas of opportunity to utilize technology for new enablement opportunities, process improvement and cost efficiencies.

For this role, the “how” is just as important as the “what.” This BRM is skilled at bringing cross-functional teams together to drive meaningful results. With a focus on mutual respect and inclusivity, the BRM creates a sense of trust, creativity, innovation, authenticity, and shared ownership across the organization. A shared commitment to teamwork allows the BRM to maintain successful relationships while delivering great outcomes.

This is a hybrid role based out of our Madison, WI office location.

Essential Duties

Include, but are not limited to, the following:

• Manage portfolio as Single Point of Contact (SPOC) for assigned ELT members. Responsible for the portfolio view of requests, in-progress and to-be-staffed initiatives.  This includes portfolios with sub-programs and projects.
• Facilitate clear and effective communication between IT and business stakeholders. Prepare regular reports and presentations on IT initiatives, project status, and performance metrics.
• Provide leadership for 1-3 Demand Managers who help to obtain and curate demand across the Executive Leadership Team, coordinating across all IT towers to define the optimal technology solution for that request which aligns to the overall portfolio.
• Develop and nurture strong relationships with assigned leadership team members and key stakeholders. Understand their unique requirements, challenges, and goals to effectively represent their needs within the IT department.
• Act as a liaison across IT departments and core teams to align business partner needs and priorities with the capacity and priorities of the IT organization.
• Work closely with business units to elicit, shape, document, and prioritize business strategy requirements. Facilitate the intake, prioritization, and transfer of the business strategy requirements to the appropriate IT teams who will translate them into clear and actionable business and technical specifications that can be used by the IT team for solution development.
• Advance the BRM capability and role at Exact. This encompasses sharing ownership with the full BRM community of practice for continual improvement.
• Identify and mitigate IT-related risks that may impact business operations. Stay up to date on industry trends, regulations, and security standards to ensure compliance and data protection.
• Be proactive and forward-thinking regarding changes in the external environment and organizational needs to ensure that the business can adapt and thrive in a rapidly changing landscape.
• Collaborate with internal departments to ensure seamless communication and alignment on client needs.
• Effectively manage, support, and guide your team, including, but not limited to delegating tasks and responsibilities, assess employee performance, and provide helpful feedback