FLEX Senior Above Property Rooms Controller

This is a temporary position.  

Sr. Above Property Rooms Controller is a Remote Position that completes front desk checklist tasks on behalf of resort and large convention hotels.

CORE WORK ACTIVITIES

Build Successful Relationships

· Communicate daily with hotel teams to understand needs of hotel.

· Participate in a weekly or daily stand up with hotel, based on service tier, to review priority tasks and/or upcoming events.

· Develops and manages internal key stakeholder relationships in a proactive manner.

· Acts as a liaison, when necessary, between property and regional/corporate systems support.

 

Organize and Coordinate Pre-Arrival Planning

· Run the GPS report and identify Bonvoy preferences/personalized information/special occasions/redemption stays.

· Review Arrivals Dashboard in GXP for today +2 days and block reservations with special request codes.

· Follow guidelines from property leadership to determine blocking process for Elite/notable/VIP guests.

· Send Pre-Arrival Emails.

· Communicate to property when blocking is complete.

· Coordinate large crew arrival and departure patterns utilizing rooming lists.

 

Execute Digital Guest Experiences

· Process Mobile Check-in and Mobile Key requests

· Process Mobile Chat

· Dispatch chat requests

 

Review Room Availability

· Oversold Nights

· Out of Order Rooms

 

Resolve and/or escalate Customer Care Cases

· Review negative cases report in GXP

· Block rooms for guests on the Negative Cases Report and ensure room is inspected prior to arrival to avoid additional opportunities.

 

Additional Responsibilities

· Perform additional duties as assigned

 

Salary Range $21.69 to $34.09                                                                                                                                                                                                                                                                                                                                                                           

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 4 holidays annually.

FLEX opportunities offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.  

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting, September 10, 2024.                                                                                                                                                                                                                                                                                                                                                                                                                                                     

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.