Group Product Manager - Billing Modernization

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

In this position...

Ford Credit is seeking a Group Product Manager for the Billing, Invoicing, and Statements Platform to lead the product strategy, roadmap execution, and cross-functional delivery for the critical billing and statements workstream, which is a cornerstone of our enterprise lending transformation and modernization program. The platform supports customer-facing and operational billing capabilities for Ford Credit and Ford Pro across online, print, and other critical servicing channels.

This role is a Group Product Manager / LL6-level role, requiring enterprise-level ownership across multiple high-priority strategic programs, including the modernization of our core auto-lending platforms and the enablement of advanced commercial fleet invoicing. The Group Product Manager will operate with a high degree of autonomy, lead complex stakeholder alignment, influence core architectural and design decisions across engineering teams, and represent the Billing and Statements product organization in senior-level steering committees and executive forums.

The ideal candidate combines strong enterprise platform product management experience, deep billing or financial services domain knowledge, technical fluency with microservices and data pipelines, and a proven ability to lead complex, highly regulated initiatives. This person must balance a seamless customer presentation and paperless experience with strict regulatory and compliance controls, engineering feasibility, and platform reuse.

• Platform Strategy & Roadmap: Own the product strategy, roadmap, and delivery outcomes for the Core Billing, Invoicing, and Statements Platform, including core billing engines, dynamic document rendering, statement distribution APIs, and preference management tools.
• Strategic Alignment: Define and maintain the billing and statements roadmap across Ford Credit initiatives, Ford Pro, the Ford Credit digital teams, Agent Servicing, downstream financial accounting systems, and external print vendors.
• Lending Modernization Support: Translate complex business rules, modern lending platform capabilities, legacy system migrations, and technical requirements into clear product backlogs, MVP definitions, and execution plans.
• Commercial & Consolidated Billing: Partner with peer teams to define invoicing MVP boundaries, supporting complex commercial fleet consolidated billing, account hierarchies and grouping structures, and custom billing templates.
• Complex Billing Logic Definition: Lead product definition for complex billing scenarios, including statement cycle logic, grace period calculations, dynamic fee and amortization displays, interest accrual presentation, late fee application rules, and billing correction/reversal flows.
• Document Generation & Rendering: Lead requirements for state-of-the-art document composition technologies, focusing on dynamic localized translations, ADA accessibility compliance (Web Content Accessibility Guidelines), and print/digital layout consistency.
• Billing & Audit Controls: Define and prioritize billing control requirements, such as invoice validation runs, statement generation reconciliation, duplicate billing checks, out-of-balance processing holds, and secure audit logging for compliance.
• Cross-Functional Collaboration: Represent Billing and Statements in PI planning, QBRs, executive readouts, architecture reviews, and risk/compliance escalation discussions.
• Engineering Partnership: Partner with engineering leadership to ensure system designs are scalable, resilient, appropriately sequenced, and aligned to team capacity.
• Risk & Compliance Management: Identify and escalate risks related to billing accuracy, regulatory disclosure errors (e.g., Truth in Lending Act, Regulation Z, Regulation E), print vendor processing delays, and production readiness.
• Metrics & Platform Observability: Define product success metrics and operational