Senior IT/Tech Support Consultant (hybrid, Brussels / Belgium)

Company Description

We Cook iT is an international software house that delivers software development to its corporate customers by providing highly skilled, communicative IT professionals to build their customized products through outsourcing, nearshoring and turn-key projects’ solutions.

How do we differentiate ourselves? By investing in the professional growth and personal care of our software developers. We provide them with a premium service so that they can do the same for our customers.

Our talented team holds software engineers and sales experts, spread across offices in Europe and South America, and we represent a go-getting and driven company who aims to be an inspiring software house, knowing our future relies on IT.

We Cook iT stand for growth, support, dynamic, companionship and communication. Our head office is located in Portugal in the heart of Lisbon (Avenida da Liberdade) and we work mainly for the European market.

Job Description

We’re looking for a Senior IT/Tech Support Consultant with a minimum of 15 years of total professional experience and with an ITIL foundation certification.

- Management and follow-up of user requests
- Guidance regarding the use of information systems
- Management of incidents related to information systems; organisation of the reporting
- Conception and organization of user documentation for information systems
- Conception and management of IS and ICT trainings
- Participation in user, service and project meetings
- Elaboration and implementation of relevant support processes
- Organisation, implementation and maintenance of (IS) support
- Coordination of support teams
- IS Service Management
- Coordination with the project teams
- Coordination of wiki sites, collaborative sites or social networks
- Follow-up of service quality

Qualifications

- At least 5 years of: Knowledge in end user assistance or support of information systems
- At least 5 years of: Knowledge of wiki, collaborative sites and social networks
- At least 5 years of: Good reporting skills
- Good IT skills
- Excellent communication / writing skills.
- Ability to give presentations.
- Ability to apply high quality standards
- Ability to participate in multi-lingual meetings, good communication skills.
- Capability of working in an international/multicultural environment, rapid self-starting
- capability and experience in working in team; leadership capability
- Able to cope with the needs of multi-language site deployment.
 

Additional Information

If you are looking for a fast-paced multinational company and have a desire to be part of the exciting state-of-the-art projects across Europe, send us your application in English.

We’re looking forward to hearing from you!