Sr. Claims Director

Company:

Description:

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Sr. Claims Director at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

Applicants must be within driving distance to one of the following MMA Southeast office locations and able to commute to the office a minimum of three days per week:

 Atlanta Northside (Ironwood)

North Atlanta (Alpharetta)

Birmingham, AL

Chattanooga, TN

Jackson, MS   

Lexington, KY

A day in the life.

As a Sr. Claims Director, you will:

Claims Management:

• Ability to proactively advocate claims from initial report of claim through resolution while effectively communicating with client and internal team members on the status of the claim. 
• Mitigate client claim exposures through the strategic management of claims.
• Ability to negotiate with adjusters on behalf of clients to have positive outcomes related to claims.
• Proficiently maintain agency management system data for accuracy.
• Perform other specific claims related duties as assigned.

Claims Expertise:

• Be a subject matter expert in the marketplace; actively be present in the agency and the community with a focus on sharing claims knowledge and the impact of claims to a risk management program.
• Provide claims expertise/guidance to internal and external stakeholders for all technical and procedural inquiries
• Identify appropriate policies and/or coverage's on highly complex coverage issues and analyses notification against the same in order to provide solutions to clients against future risks.
• Lead highly complex claims process for clients, lead detailed client claim review meetings and participates in claims strategy discussions in order to ensure progress from notification through to closure.
• Implement continuous improvement strategies / processes / tools / systems to enhance efficiency for colleagues, agents, policyholders, and client.
• Develop thought leadership materials and drafts communication documents for clients, such as correspondence letters, claims calculations and reviews documents prepared by the clients in order to support highly complex claims process for clients.
• Asess application of data, such as loss statistics, key trends, cost reduction opportunities and other data in order to support sound and defensible recommendations for action plans to manage client's total cost of risk.

Claims Trending & Analysis:

• Monitor trending within claims activity; communicate effectively with agency teams for awareness of any coverage issues or pending carrier issues.
• Remit claims related data such as loss statistics, key trends, cost reduction opportunities and other data in order to assist development of action plans to manage client's total cost of risk.
• Provide recommendations to the internal marketing, sales and service teams regarding trending coverage issues in a way to mitigate and further engage our clients in understanding the coverage available to enhance their risk management portfolio.

Leadership

• Create an inspiring team environment that fosters growth and development
• Identify technical skills and developmental needs and provide training as needed
• Monitor team performance and provide coaching as needed
• Conduct performance reviews annually
• Oversee day-to-day operations for designated direct reports
• Collaboration with the SVP Regional Claims Director on the strategic vision of the claims team

Carrier Relationships:

• Build strong carrier relationships with adjusters and other claims team members in an effort to form a partnership that supports both client needs and carrier objectives. 
• Liaise with insurers and their advisors on highly complex queries and policy coverage discussions in order to support smooth review of claims for clients.
• Commun