Sr. Manager, Agentic Commerce Communications

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Communications Business Partner for Merchant business leading PayPal’s Agentic Commerce PR and Communications strategy

Job Description:

Essential Responsibilities:

• Lead complex communication projects and campaigns, ensuring alignment with business objectives.
• Develop and execute advanced communication strategies to enhance brand visibility and reputation.
• Collaborate with senior leadership to identify communication opportunities and challenges.
• Implement best practices for communication management and reporting.
• Ensure compliance with relevant regulations and standards in all communication efforts.
• Provide mentorship and technical guidance to the communications team.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

We are seeking a dynamic and strategic Senior Manager of Agentic Communications to support communications regarding PayPal’s agentic commerce strategy. In this newly created role, you will drive impact and champion PayPal’s innovations and partnerships within agentic commerce to key audiences, including merchants. This includes crafting narratives that resonate with partners, merchants, and employees, resulting in heightened engagement and visibility with various stakeholders. The ideal candidate will possess a unique blend of external communication skills, business acumen, and a deep understanding of AI, along with how to translate complex financial and technical concepts into compelling narratives. The desired candidate fosters collaboration in everything they do and serve as a convener of various stakeholders and teams together to achieve a common goal.

Job Description

As part of the Corporate Affairs organization, PayPal’s Merchant Communications team is responsible for sharing the company’s Merchant story and business performance to key stakeholders — including employees, customers, media, industry influencers, developers and investors. We work cross-functionally with teams such as Employee Communications, Marketing, Product, and Legal to build programs that support our mission, communicate our strategy, and strengthen PayPal’s reputation with merchants.

We are seeking a dynamic and strategic Senior Manager of Merchant communications to support external communications for PayPal’s approach to pioneering the firm’s agentic commerce strategy. In this role, you will