OPS Training & Exercise File Admin. - 31902117

Requisition No: 839726 

Agency: Division of Emergency Management

Working Title: OPS Training & Exercise File Admin. - 31902117

 Pay Plan: Temp

Position Number: 31902117 

Salary:  $25.00/Hour 

Posting Closing Date: 11/15/2024 

Total Compensation Estimator Tool

Training and Exercise File Administrator - OPS

Bureau of Preparedness Training and Exercise Unit

State of Florida Division of Emergency Management

This position is located in Tallahassee, FL

 

The Florida Division of Emergency Management (FDEM) plans for and responds to both natural and man-made disasters.  These range from floods and hurricanes to incidents involving hazardous materials or nuclear power. FDEM is the liaison between federal, state, and local agencies. FDEM prepares and implements a statewide Comprehensive Emergency Management Plan, routinely conducts extensive exercises to test state and county emergency response capabilities, provides technical assistance to local governments as they prepare emergency plans and procedures, as well as conducts emergency operations trainings for state and local government agencies.

 

FDEM serves as the lead agency for the State Emergency Response Team (SERT), whose primary goal is the coordination of the state’s efforts during disaster response and recovery. This coordination is conducted within the State Emergency Operations Center (SEOC) in Tallahassee. Additionally, FDEM manages the State Watch Office; the 24-hours a day operation tasked with providing situational awareness to stakeholders statewide. After a disaster, FDEM conducts damage assessment surveys and advises the Governor of the State of Florida on whether to declare an emergency and seek federal relief funds. It is against this backdrop that FDEM strives to demonstrate its mission of, “Coordinate, collaborate and communicate with our community stakeholders for a resilient Florida” along with our vision of, “Leading the Profession in building prepared and resilient communities”.

 

Position Overview and Responsibilities:

This position will be responsible for verification of certificates and transcripts within the State Training website (SERT TRAC) to also include: 

 

• Provide customer service to individuals and local officials for certificate management to include timely responses, follow-up to questions, and certificate/transcript guidance.
• Develop, review, and implement statewide training guidance on certificate and transcript submissions.
• Coordinate with the Training and Exercise Team and System Administrators on system challenges and trends to quickly address issues.
• Compile feedback, data records to include improvements, and establish best practices for SERT TRAC.

 

Knowledge, Skills, and Abilities:

Knowledge, skills, and abilities, including utilization of equipment, required for the position:

• Ability to communicate effectively over the phone and in email to provide customer service.
• Skilled in writing and reviewing documents for accuracy and completeness.
• Ability to communicate effectively, both written and verbal.
• Skill in collecting, reviewing, and summarizing information with computer software.
• Intermediate to advanced skill sets in MS Office software (MS Word, MS Excel, MS PowerPoint) as well as the ability to learn new digital programs.
• Ability to work both independently and as a member of a team.

 

Special Notes:

The State of <