Collections Specialist-Accounting - Hybrid (Cincinnati)

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for a Collections Specialist - Accounting to join our ever-evolving Finance and Shared Services team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team:

As Worldpay grows, our need for a skilled and seasoned collection team grows. Being a player in the payments processing industry requires a savvy team of experts who can easily navigate delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals.

**Hybrid in Cincinnati Office: Two Days Onsite/Three Days Remote**

What you'll own:

• Partner with accounting to resolve potential issues regarding payment application
• Review daily payment files and confirm accuracy of results
• Knowledge of Excel function including but not limited to VLOOKUP, SUMIF, COUNTIF, IF
  Resolve delinquent customer accounts through various means, e.g., skip-tracing, written correspondence, inbound/outbound phone contact (standard/ automated dialer), and making arrangements for payment
• Monitor the aging of customer receivables and takes corrective action to resolve open accounts receivable balances on a timely basis
• Resolve customer issues and complaints concerning billing/settlement
• Submit regular reports on the status of unpaid accounts and any repayment progress
• Support other accounting positions as the need arises
• Work independently and manage a workload that contains time-sensitive tasks, which means you’ll also have to manage and prioritize problems effectively while contributing to overall team goal achievement
• Update customer files to ensure data integrity
• Ensure the processing of payments
• Document all customer payments to the right reports
• Other duties as assigned by the manager

What you bring:

• High school diploma or GED required
• Business-to-business (B2B) experience desired
• Strong communication and negotiation skills.
• Attention to detail and accuracy.
• Proficiency in accounting software and Microsoft Office Suite.
• Ability to handle sensitive information confidentially.
• Problem-solving skills to address and resolve customer issues.
• Excellent writing and editing skills.
• Strong interpersonal and communication skills.
• Ability to manage multiple projects and meet deadlines.
• Proficiency in using communication tools and platforms.
• Stakeholder Engagement: Ensure organizational initiatives and projects are effectively communicated to employees and stakeholders
• Relationship Building: Foster strong relationships across departments to facilitate open communication and collaboration
• Financial Analysis: Skills in financial analysis can aid in understanding customer payment patterns and identifying potential issues early.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

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