Business Analyst – Brand Experience Centers & Stores - Permanent Contract (CDI) – Pernod Ricard HQ, Paris

Meet Pernod Ricard and experience our Convivial Spirit

Ready to join Pernod Ricard, the world’s leading premium spirits organization?

With one of the industry’s most comprehensive and diversified portfolios, Pernod Ricard brings together 18 of the world’s top 100 spirits brands, including Absolut Vodka, Jameson Irish Whiskey, and Martell Cognac, sold in more than 160 countries worldwide.

As Créateurs de Convivialité, our purpose is to inspire authentic moments of sharing through our iconic brands. Conviviality is our secret ingredient — embedded in everything we do and rooted in each of us. It is what drives our collective success, empowers people to shape their own path, and encourages everyone to bring their authentic self to every occasion.

If the description below sounds like you, don’t wait to apply.

About the Tech Team

Our global Tech team operates in an agile product organization within a dynamic, international environment where collaboration and innovation go hand in hand.

By joining us, you will play a direct role in shaping and deploying the solutions that power the visitor experience across Pernod Ricard’s Brand Experience Centers and stores around the world. You will be part of a team that embraces adaptability, continuous improvement, and product excellence to support the future of consumer experiences.

Purpose of the position

As Business Analyst, your mission will be to help Pernod Ricard deliver a seamless and premium consumer experience across its Brand Homes and Experience Centers by deploying best-in-class solutions across key visitor touchpoints.

From ticketing and retail to payment and hospitality, you will help translate business needs and consumer insights into meaningful recommendations and concrete actions. Your contribution will support the development of a consistent, efficient, and elevated experience for visitors across our global network of Brand Homes.

Our ambition is to become the internal experts in experience and spiritourism within Pernod Ricard.

You will report to the Experience Center Product Owner and work closely with internal stakeholders such as local Brand Home teams, Tech teams, and configuration specialists, as well as with external vendors and solution providers.

Your key responsibilities

1/Ensure seamless deployment of innovative solutions in Brand Experience Centers

• Contribute to the international deployment of point-of-sale, ticketing, and payment solutions across the Group’s Brand Homes.

• Adapt deployment approaches to the specific needs and archetype of each Brand Home.

• Take ownership of one of the deployed solutions and act as its Subject Matter Expert, ensuring end-to-end deployment and continuous improvement.

• Engage with stakeholders to prioritize and manage the product backlog in line with business priorities.

2/Drive customer-centric strategies to enhance the visitor experience

• Use data analysis to understand visitor preferences, behaviors, and support the design of new services and enhancements.

• Capture business needs and translate them into a clear Tech roadmap, driving feature development, testing, and deployment.

• Help foster a strong customer-centric mindset by collecting, analyzing, and addressing consumer feedback.

• Identify and implement solutions that elevate the visitor experience and exceed expectations in our Brand Homes.

3/Optimize the lifecycle of Brand Experience solutions

• Manage the product lifecycle from ideation to implementation, ensuring alignment with strategic objectives.

• Lead backlog grooming and prioritization sessions in line with Agile ways of working, using Jira and other internal tools.

• Monitor the performance of deployed solutions and recommend iterative improvements based on data and feedback.

• Support operational continuity by contributing to the maintenance and evolution of existing solutions where needed.

4/Contribute to innovation and future capabilities

• Explore opportunities to leverage AI, data, and emerging technologies to enrich visitor experiences.