Senior Product Manager

Department: Academic Administration, Transformation Management & Operations

Classification: Info Technology Spec 3

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Working Hours: 8:30 am to 5:00 pm (M-F)

Location: Fairfax, VA

Workplace Type: Hybrid Eligible

Sponsorship Eligibility: Not eligible for visa sponsorship

Pay Band: 06

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

About the Department:

The Office of the Provost champions an all-inclusive university community devoted to academic excellence, consequential research and scholarship, and innovative practices that inspire, engage, and transform lives. The Office of the Provost is charged with overseeing all aspects of education, research, and public engagement of the university. The provost has direct oversight over all colleges, schools, and academic support units. Additionally, in conjunction with the senior administration of the university, the provost is responsible for the allocation of resources for academic programs and functions. Supporting the provost in these efforts is the Academic Administration team which is devoted to sustaining George Mason’s mission.

Patriot Connect is the new system of student engagement for George Mason University. Using Salesforce, Patriot Connect is transforming the student lifecycle experience by replacing disconnected platforms and procedures with a new-university wide-system of engagement for the student journey. Patriot Connect is maintained by a Center of Excellence that brings together representatives from ITS, Enrollment Management, University Life, and other units across the campuses.

About the Position:

The Senior Product Manager leads the product management team as part of our Patriot Connect program and drives the strategic vision for our integrated student lifecycle platform. This role serves as the primary product strategist for our Salesforce Education, Marketing, and Service Cloud implementation and maintenance, working to create a comprehensive student 360-degree experience across all university touchpoints.

The Senior Product Manager provides product management expertise, with a focus on higher education, to translate complex university processes into cohesive product strategies. This position works closely with IT development teams, functional unit leaders, and stakeholders across the institution to ensure our Salesforce platform delivers maximum value to students, faculty, and staff.

This position reports to the Executive Director of Transformation Management and Operations and supervises a team of three product owners.

Responsibilities:

Strategic Product Leadership

• Develops and owns the comprehensive product roadmap for Patriot Connect, the university's Salesforce platform across Education, Marketing, and Service Cloud implementations;
• Defines product vision and strategy that aligns with institutional goals and student success outcomes;
• Conducts market research and competitive analysis within the higher education technology landscape; and
• Establishes product success metrics and key performance indicators (KPIs) to measure platform effectiveness.

Stakeholder Management & Collaboration

• Partners with executive leadership and functional unit heads including, but not limited to enrollment management, university life, and academic affairs;
• Serves as the primary liaison between business stakeholders and IT development teams;
• Facilitates cross-functional collaboration to ensure product decisions support university-wide objectives; and
• Communicates product strategy, roadmap updates, and progress to senior leadership and stakeholders.

Product Development & Delivery

• Works closely with IT scrum teams to provide clear product direction and acceptance criteria;
• Prioritizes feature development based on user research, institutional needs, and strategic impact;
• Leads agile product development processes, including sprint planning, backlog grooming, and release planning; and
• Ensures product releases meet quality standards and deliver measurable value to end users.

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