Senior Product Manager, Gusto HR Partners

 

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

By the Numbers:

• Named #1 best software for small business of 2024 by G2
• 2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing 
• Over $500M in annual revenue 
• The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs 
• There are 6.2M employers in the US, 98% have fewer than 100 employees (1) 
• 550,000 new businesses are created each year in the US (1) 

What Product Management is like at Gusto:

• We’re looking for high-autonomy, entrepreneurial Product Managers to come build high-impact solutions for small businesses and their employees. We believe in high-ownership Product Managers who operate like business owners - owning an entire roadmap end to end and shipping product all the way from strategy through to the nitty gritty details (some describe this kind of role as a “GM” type role).
• Our Product team is lean, which means you’ll have a high degree of impact and ownership. 
• We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners. 

About the Team: 

The Gusto HR Partners team pairs small businesses with seasoned HR professionals who provide expert advice, guidance, and hands-on support. We’re building the future of HR as a service—delivered through a hybrid model of people and technology. This team sits within Gusto’s broader HR Experiences organization, alongside peer PMs who are building the HR software that powers hiring, performance management, compliance, and more. Together, we’re crafting a cohesive, tech-enabled ecosystem that enables small businesses to thrive. Our cross-functional team includes operators, designers, engineers, and advisors—all united by a mission to bring powerful, human-centered HR to the millions of small businesses that need it.

As the first dedicated Product Manager on this team, you’ll lead the charge in building a next-generation, tech-enabled service model where AI and people work hand-in-hand. You'll ship fast, solve real user pain, and design systems that scale service delivery without sacrificing the human touch. This is a foundational role in our AI transformation—turning expert judgment into structured, repeatable, and automatable systems. If you're excited to build from scratch, move quickly, and create tools that empower operators while training the AI—you’ll thrive here.

Here’s what you’ll do day-to-day:

• Ownership: Design and build internal tools, automation, and AI-powered workflows that capture HR Pro expertise and transform it into scalable, intelligent systems.
• North Star: Ship a growing library of partner-facing tools and workflows that enable HR Pros to serve customers more efficiently—and generate the structured inputs we need to automate those tasks in our AI platform.
• Collaborate: Partner cross-functionally with engineering, design, operations, and AI teams to build end-to-end solutions
• Set a fast, iterative pace for experimentation—learning from the field and shipping improvements weekly
• Define and measure success, ensuring the tools we build improve both the HR Partner and customer experience

Here’s what we're looking for:

• 5+ years of product management or equivalent experience in high-ownership environments
• Proven track record of launching internal platforms or tech-enabled services that scale human expertise
• Experience working closely with expert operators (e.g., consultants, advisors, or support teams)
• Hands-on experience integrating AI-powered tools (e.g., LLMs, copilots, automation workflows)
• Scrappy builder mindset—comfortable with ambiguity, biased toward action, and quick to prototype
• Strong communicator and collaborator with a user-obsessed, service-oriented product approach