VIP Technical Support

VIP Technical Support

Country: United States of America

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

Must have extensive VIP & Executives level support experience and be able to respond to customer questions regarding operation and issues in a polite and precise manner.  Provide day-to-day white glove process and technical support for Senior Executives for all IT issues experienced locally or through remote assistance tools.

Must have a good executive presence with strong communication skills and be able to multi-task, manage time effectively, and follow through with assignments. Personal accountability and responsibility is a must. 
 

• Support CEC members with all technical issues.

• Manage, maintain & support inventory of Executive devices (Laptops, mobile devices, peripherals).

• Facilitate on-boarding and off-boarding of Senior Executives and Executive Assistant access and devices.

• Image and update end user computers.

• Testing & validation of new updates, patches, and deployments.

• Support meetings, events, and Board functions.

• Must be able to walk frequently and lift up to 50 lbs.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent work experience: Computer Science/Software Engineering or equivalent field. - Required.

• 5-10+ years in VIP Support and supporting technologies.-Required

• Advanced Windows desktop support.

• Microsoft Windows 11.

• Microsoft Office Suite.

• Microsoft Exchange & Office365.

• Video Conferencing (Cisco Webex, Zoom, Microsoft Teams).

• MDM support experience, preferably Intune.

• Active Directory & Azure.

• Project Management.

• Familiar with ITIL and ITSM processes.

• Apple iOS & Android device support.

• Familiarity supporting Macintosh laptops/desktops a plus.

• Familiarity with Networking; Cisco certifications or work experience a plus.

• Printer Support.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

• Experience in Microsoft Office products.

• Fluent in Spanish.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

$75,000.00 USD

Maximum:

$127,500.00 USD

 

We Value Your Impact:

Your contribution matters and it’s recognized.  You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers.  Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) 

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

 

EEO Statement:

At Santander, we value and respect differences in our workforce.