Sr. Technical Account Management, Mobile Platform Partnerships

Position Summary

Samsung continues to grow as the #1 Mobile and SmartTV services ecosystem, cultivating the best in class CTV and Mobile Ecosystems. The Technical Account Management (TAM) function in the Service Partnerships Group has been tasked with managing an expanding list of innovative experiences and technical integrations on Samsung Smartphones and other Mobile Devices.

The Technical Account Manager will work with our most important Partners on various Mobile efforts and Product Integrations. You will need to have a deep understanding of the mobile app development, ecosystem, and challenges that app developers typically face with their apps. In this role you will also work internally with Engineers and Product Managers to ensure that the Product is ready for partner integration. You will have to advocate for the partner internally, seek collaborations and solutions, while also driving the business priorities to ensure the Partner is committed and executes new product feature launches. You will also represent the TAM team in various internal Special Projects, where the TAM must collaborate with other cross-functional teams to improve and create new processes for our Partners and other internal stakeholders.
The Technical Account Manager must be a self-starter and will need to be comfortable in a fast-paced environment, take the initiative, manage multiple partners, and work under tight timeframes. The ideal candidate will have excellent communication skills, critical thinking/problem solving, as well as a strong analytical bent and the ability to navigate and embrace complexity.

Role and Responsibilities

• Working with Top Tier Content Partners, providing technical insights, operational support, and strategic account management (ie. on-boarding, program managing new service launches, SDK Q&As, QA process support)
• Responsible for collaborating with internal teams, to identify, align on, develop, and execute internal processes to make Account Management more efficient and effective.
• Setting project goals and technical scope to meet business goals.
• Holding weekly standup calls with Partners and HQ Counterparts to drive ongoing efforts and track progress, and drive resolutions to mission critical issues. On-site support could be required at times.
• Become Subject Matter Expert (SME) on certain technical initiatives and efforts. Creating internal Wiki’s as well as external Partner Documentation, while helping other members of the team execute based that information.
• Using Project Management or Agile tools to track project performance and delivery schedule, such as Salesforce, Airtable, and other internal tool.
• Conducting risk assessments for projects, raise concerns and find viable solutions.
• Work cross-functional such as Business Development, Product, Quality Assurance, Customer Service, and other parts of the organization (including Korea HQ) to develop and execute business strategy, and prioritize product integration needs.
• Manage investigations into Platform related issues and working with Platform Team to help set the priority, verify firmware drops, and support the FW roll out process with Content Partners.
• Pull device level logs as needed to support Engineering teams in issue analysis and investigation.

Skills and Qualifications

• Minimum 6+ years of experience with mobile platforms, technology, content & media company in a technical or engineering role.
• Deep understanding of Android mobile platforms, app development APIs, best practices and the necessary toolkits to distribute on mobile platforms.
• Proficient understanding of MMP Tracking technology, and User Acquisition technology best practices.
• Ability to work within a startup environment and up to the enterprise level, Critical thinking for complex problems, and navigate enterprise cross functional teams, global organizations
• Experience in Technical Project Management and working Agile practices
• Passionate about App Design and macro media trends
• Self-motivated, assertive, analytical, and comfortable working in a fast-paced environment
• Mastery of Microsoft Word, Excel, and PowerPoint are a must
• Effective communication and interpersonal skills
• BA/BS required, MBA a plus but not required

Compensation for this role, for candidates based in NYC, NY, is expected to be between $130,000 and $185,000.  Actual pay willbe determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months)